Bergen Airport has adopted BlipTrack queue management technology in efforts to eliminate wait time, optimise resource utilisation and improve the passenger experience.
Manchester Airports Group (MAG) has launched its own technology and e-commerce business, MAG-O, to respond to technology-driven changes and to move the airport experience into a new digital era.
The Cloud-based infrastructure of the new facilities at Muscat and Salalah airports creates a platform for innovation, enabling more sophisticated passenger management through technologies including the Internet of Things and beacons. Naseer Ahmad Khan, CEO, ieon, shared his thoughts with Ross Falconer ahead of his address in the Digital Innovation & Big Data Conference at this year’s ACI Airport Exchange.
Airports around the world expect to spend over $8.4bn on IT this year alone, highlighting the increased importance of technology in driving new efficiency, increased security and improved passenger experience at airports globally. More importantly, it demonstrates that digital transformation of airports is well underway. Catherine Mayer, Vice-President of SITA reports on the findings on the latest trends.
One of the most challenging operational concerns for airports is waiting times at security checkpoints. For passengers, security checks are usually a stressful moment in their journey through the airport. What if you could book your security slot? What if you could reinvent the passenger experience and make it seamless, stress-free and efficient? These and other challenges were what Recoding Aviation was all about. Six major European airports, led by Amsterdam Airport Schiphol, brought 154 young IT experts to Berlin on 16-18 June to develop new digital tools that improve a wide range of passenger services. Inês Rebelo travelled to Berlin to watch the action unfold.