ADAC’s pioneering passenger processing and training innovations

ADAC’s pioneering passenger processing and training innovations

Abu Dhabi Airports Company (ADAC), owner and operator of all five airports in the emirate of Abu Dhabi, has reported strong performance in the first half of 2010, with an 11.7% increase in passenger traffic at Abu Dhabi International Airport. The airport has implemented a number of IT and system upgrades to check-in facilities, while ADAC recently opened its pioneering training facility, the Gulf Centre for Aviation Studies (GCAS).

Driving forward the CUPPS initiative

IATA officially released the CUPPS (Common use Passenger Processing System) Technical Specification on 15 November 2009. Ross Falconer reports on how the initiative will be driven forward and the significant improvements that are expected on the current, multiple CUTE environments.

Getting the most from your mobile workforce

As SITA rolls out a new range of mobile workforce solutions, Greg Ouillon, SITA’s VP for development and innovation, told Communiqué Airport Business how mobility services will help airports and airport-based service providers improve productivity, increase efficiency, generate cost savings, and drive up revenues – improving the overall end-user experience for both staff and passengers.

CUPPS to realise cost and time savings

CUPPS (Common Use Passenger Processing System) is a true collaborative industry effort, bringing together airports, airlines and vendors. Replacing the existing CUTE standard, for airlines it means a single application can be used for all CUPPS sites, regardless of platform provider; for airports CUPPS makes it easier to adopt common use by updating the old Recommended Practice. IATA officially released the CUPPS Technical Specification on 15 November. Ross Falconer reports.

Automated IT solutions – a growing trend at airports

Advances in IT are leading to innovative processing solutions that are not only maximising the efficiency of passenger services, but also increasing revenue gains for airports. Louise Driscoll examines the growing presence of new technology in the provision of automated parking systems and check-in services and their role in transforming the end-to-end passenger experience.