In response to ever-evolving passenger demands, airports across Europe are taking inventive approaches to simplifying and differentiating passenger experiences. Ryan Ghee explores some of the latest innovations
This summer is yet another exciting and fun year for travellers. Airports around the world have come up with fun and creative ways to entertain travellers and boost the overall passenger experience, ranging from music festivals and art installations to relaxation activities. Here, Airport Business has selected its top 5 fun things to do around the airports in 2016.
Finavia is making it easier for Chinese travellers to navigate Helsinki Airport with a personal guide service in their native language. The guides met nearly 20,000 travellers between June and July, and the service has had a positive impact on commercial activities including airport retail.
Travellers across Europe stand to benefit from a range of new and inventive projects, from a robot bag drop to a passenger-focused “innovation challenge”, as Ryan Ghee reports.
Passengers from within the European Union arriving at Naples International Airport can now make use of automated border control e-gates. The e-gates use facial recognition technology to confirm that the passenger is the passport holder, while fingerprint verification technology has been built in to add an extra layer of security when required.