Passenger

Avinor partners with HappyOrNot to boost customer experience at security

Avinor partners with HappyOrNot to boost customer experience at security

The customer experience improvement solution HappyOrNot has announced a partnership with Avinor. HappyOrNot’s Smiley Touch touchscreen terminals will help Avinor collect substantial amounts of customer feedback at security checkpoints within eight of its biggest airports.

Plaza Premium Group extends airport hospitality services to Istanbul Sabiha Gökçen Airport

Plaza Premium Group extends airport hospitality services to Istanbul Sabiha Gökçen Airport

Istanbul Sabiha Gökçen International Airport handed over operation of the lounge areas in the terminal, as well as all premium services, including fast track and meet & assist services to Plaza Premium Group on 1 January 2021. Plaza Premium Group will invest in a series of enhancements and upgrades to both service and facilities.

Steriport releases range of sanitiser solutions for aviation industry

Steriport releases range of sanitiser solutions for aviation industry

Steriport Systems Limited, a leader in smart sanitising technology to control the spread of bacterial and viral infections, has announced the expansion of its range of solutions to include technology for the automated sanitisation of passengers, their luggage and the trolleys they use within transportation terminals.

Touchless customer experience implemented at Frankfurt and Munich airports through Star Alliance Biometrics

Touchless customer experience implemented at Frankfurt and Munich airports through Star Alliance Biometrics

Lufthansa Group airlines, Lufthansa and SWISS, will be the first to use Star Alliance Biometrics for selected flights starting in November 2020. Specific infrastructure is being installed at the hub airports of Frankfurt and Munich.

Regaining passenger confidence and providing a safe environment

Regaining passenger confidence and providing a safe environment

An interview with Jose Antonio Canle, Head of SEMA Infrastructure and Escalator Business Hub, KONE. By Ross Falconer