Passenger

An unwelcome passenger:  Air travel and outbreaks

An unwelcome passenger: Air travel and outbreaks

The Ebola epidemic tearing savagely through parts of West Africa is the most severe public health emergency seen in modern times. As of the end of September, the number of recorded people infected by the virus has surpassed 6,500 with more than 3,000 deaths, in figures that are expected to vastly underestimate the true impact of the disease. With the World Health Organization warning that the spread of the virus shows no sign of relenting, we look at the role of the air transport system. 

Delivering ‘a quick, simple, and consistent passenger journey’

Delivering ‘a quick, simple, and consistent passenger journey’

John Holland-Kaye took on his new role as CEO at London Heathrow Airport in July. In his previous role as the airport’s Development Director, he played a pivotal role in the delivery of the new Terminal 2: The Queen’s Terminal, and has also been heavily involved in developing the new approach to Heathrow expansion, which has been shortlisted by the Airports Commission. He outlined his initial priorities as CEO to Ross Falconer.

Providing a positive, seamless experience for PRMs

Providing a positive, seamless experience for PRMs

Airports’ comprehensive efforts to provide an enjoyable customer experience include services for Passengers with Reduced Mobility (PRMs). Airports work closely with all relevant stakeholders to provide as seamless and stress-free a journey as possible. Here, Airport Business examines some of the latest developments from key service providers.

Innovative web app to improve end-to-end passenger experience

Innovative web app to improve end-to-end passenger experience

OmniServ, a subsidiary of Air Serv & ABM, and one of the UK’s leading airport service providers, has launched an innovative web app for employees, enabling them to present relevant information to passengers based on the role they are performing at the airport.

Fraport adds premium ‘Home to Gate’ service

Fraport adds premium ‘Home to Gate’ service

Premium ground experiences are usually exclusive to travellers who have paid for a premium seat onboard the aircraft, but Fraport has broken the mould with its new ‘Home to Gate’ service. Travellers do still have to pay an additional fee to make use of the new service, but it is open to everyone regardless of which airline they are flying with, which class they will sit in, or where they will be flying to.