CT security scanners, mobile apps, new payment platforms, and robotic concierges provide further evidence of the progressive approach to the passenger experience being taken among Europe’s airports. By Marta Dimitrova
With passenger numbers rising inexorably, the need for smarter journey technology in airports has never been greater. Airlines and airports alike are eager to remove pain points at every step, with security and border checks top of the list. According to the SITA Air Transport IT Insights 2018 research, 77% of airports have set their sights on biometric ID management solutions.
Glasgow Airport has unveiled the first design images of its exclusive new executive lounge. The Lomond Lounge will be based airside in the departures area and is scheduled to open later this summer. More than £1.6 million (€1.8m) is being invested in the new facility, which will create 25 new jobs.
All Nippon Airways is to work with Panasonic to test the latest generation of powered wheelchairs as part of a far-reaching plan to increase mobility and accessibility options at Narita Airport.
Newcastle Airport has opened a sensory area for passengers with hidden disabilities. The area provides a designated relaxing and safe environment for passengers with hidden disabilities, such as autism, dementia, sensory issues and mental health issues.