Passenger

The Airport Helper: How a good idea is spreading among Europe’s airports

The Airport Helper: How a good idea is spreading among Europe’s airports

Do not know where to pick up a baggage trolley, where to rent a car or where to eat a delicious meal at the airport? Ask your Airport Helper! Created in 2007 by Aéroports de Lyon, the Airport Helper is a new concept of customer service that aims to provide passengers with any information or guidance they need at all steps of their journey throughout the airport. By the end of the year, there will be 11 European airports offering this service. Inês Rebelo reports.

Hack the Airport!

Hack the Airport!

Hackathons have become the ‘must have’ in various streams of work and life in general – with a number of European airports allowing themselves to become caught up by the wave in recent months. They sound quite technical and even geeky. For many the word just prompts more questions. What and who does it involve? What are they trying to do? Is it legal? How useful is a hackathon and what is the outcome the participants are working towards? Robert O’Meara reports.

FLIO: The app for “all things airport”

FLIO: The app for “all things airport”

Launched in August, FLIO is described as the first global airport app for Apple’s iPhone (an Android version will be launched at the end of the year), and the traveller’s one-stop source for “all things airport”. Ross Falconer spoke with Stephan Uhrenbacher, the CEO and founder, to check on FLIO’s progress since its launch.

London Gatwick Airport unveils unique Yangtze River soundscape experience

London Gatwick Airport unveils unique Yangtze River soundscape experience

China’s Yangtze River has arrived at Gatwick Airport as it hosts the world’s largest in-airport sound experience. The soundscape, entitled ‘A Living River’, appears along the stretch of the airport’s 180m Skybridge walkway.

Manchester Airport launches trial of hoist technology for PRMs

Manchester Airport launches trial of hoist technology for PRMs

Manchester Airport has launched a month long trial of new specialist hoist technology to assist passengers with reduced mobility (PRMs). The device is designed for use in mainline commercial jets and wide-bodied aircraft.