Glasgow Airport has introduced three virtual assistants in security and at the e-border gates, to improve passenger operations and enhance the customer experience.
Frankfurt Airport has unveiled a unique 320m graffiti mural as part of a programme to enhance the travel experience at the airport, and offer visitors a welcoming introduction to the city and its landmarks.
Geneva Airport has expanded its self bag drop facilities by doubling the number of Scan&Fly units, improving the passenger experience and increasing check-in capacity.
The airport’s operator Finavia has begun testing a new service in which passengers can borrow portable chargers for their mobile phones. The pocket chargers are designed to liberate passengers from fixed power sockets, so that they are able to move around the terminal.
All Nippon Airways (ANA) earlier this month launched the nation’s first self-service bag drop for domestic passengers at Japan’s busiest airport, and announced its plans to install the greatest number of systems in the world by the end of 2015.