Passenger

Virtual helpers arrive at Glasgow Airport to support passengers

Virtual helpers arrive at Glasgow Airport to support passengers

Glasgow Airport has introduced three virtual assistants in security and at the e-border gates, to improve passenger operations and enhance the customer experience.

Eye-catching graffiti artwork installed at Frankfurt Airport’s Terminal 1

Eye-catching graffiti artwork installed at Frankfurt Airport’s Terminal 1

Frankfurt Airport has unveiled a unique 320m graffiti mural as part of a programme to enhance the travel experience at the airport, and offer visitors a welcoming introduction to the city and its landmarks.

Geneva Airport doubles number of self-service bag drop units

Geneva Airport doubles number of self-service bag drop units

Geneva Airport has expanded its self bag drop facilities by doubling the number of Scan&Fly units, improving the passenger experience and increasing check-in capacity.

Helsinki Airport trials portable charging devices

Helsinki Airport trials portable charging devices

The airport’s operator Finavia has begun testing a new service in which passengers can borrow portable chargers for their mobile phones. The pocket chargers are designed to liberate passengers from fixed power sockets, so that they are able to move around the terminal.

ANA introduces Japan’s first self-service bag drop at Tokyo Haneda

ANA introduces Japan’s first self-service bag drop at Tokyo Haneda

All Nippon Airways (ANA) earlier this month launched the nation’s first self-service bag drop for domestic passengers at Japan’s busiest airport, and announced its plans to install the greatest number of systems in the world by the end of 2015.