Passenger

“An end-to-end self-service experience from check-in, through security and boarding”

“An end-to-end self-service experience from check-in, through security and boarding”

An interview with Miguel Leitmann, CEO Vision-Box. By Ross Falconer

Muscat and Salalah airports secure top global rankings

Muscat and Salalah airports secure top global rankings

Oman Airports achieved its ambitious ‘Vision 2020’ with the announcement that Muscat International Airport ranked in 7th place worldwide in the 2019 ACI Best Airport Awards, recognising airports in the ‘15-25 million passengers’ category. Salalah Airport, meanwhile, ranked 4th in the category of ‘under 2 million passengers’.

London Stansted trains 1,000 staff as Dementia Friends to help passengers with hidden disabilities

London Stansted trains 1,000 staff as Dementia Friends to help passengers with hidden disabilities

London Stansted is helping staff better support passengers and their families affected by dementia. More than 1,000 Stansted Airport staff have become Dementia Friends and completed awareness training so they can help passengers with hidden disabilities when they travel through the airport.

Birmingham Airport invests in bespoke customer feedback system

Birmingham Airport invests in bespoke customer feedback system

Birmingham Airport has invested over £100,000 (€120,000) in a bespoke customer feedback system available in 80 locations across the airport. The system, dubbed the ‘Voice of the Customer’, processes feedback in real-time and is sent directly to the customer experience team, which can process passenger comments or concerns immediately.

Helsinki Airport aims to reduce passenger stress with unique forest experience

Helsinki Airport aims to reduce passenger stress with unique forest experience

Through the Helsinki Airport Development Programme, Finavia aims to make Helsinki one of the best airports in the world in terms of customer experience. As part of this, Metsä/Skogen is bringing the calming and healing power of the Finnish forest to Helsinki Airport.