In Q1 2020, Pulkovo St. Petersburg Airport ranked number one in Europe in passengers’ overall airport service satisfaction ranking, according to the results of the quarterly ACI ASQ survey.
Budapest Airport, which celebrates its 70th anniversary in 2020, has won the Skytrax Award for ‘Best Airport in Eastern Europe’ for a record seventh consecutive year. The award was presented as part of the World Airport Awards, unconventionally, in virtual form.
EuroAirport is preparing for the return of passenger traffic, as COVID-19 lockdown restrictions are eased. The focus is on protecting the health and safety of passengers and employees, with protective masks mandatory. The airport is working with its operations partners to organise passenger flows and prepare practical behavioural measures.
Finavia has announced that all airport employees who interact with customers must use mouth-nose protectors. In addition, Finavia strongly recommends that passengers use a mask as they move around the airports. “We are preparing ourselves for the return of air traffic carefully and gradually,” says Ulla Lettijeff, Helsinki Airport Director, Finavia.
Etihad Airways is to be the first airline to trial new contactless, self-service technologies developed by Elenium Automation. These can estimate a passenger’s vital signs, allowing for touchless health screenings at airport kiosks and bag drops.