Passenger

Soaring demand for private spaces at Doha and Dubai sleep lounges

Soaring demand for private spaces at Doha and Dubai sleep lounges

New figures from lounge and airport experience company Airport Dimensions suggest how some elements of the non-aeronautical revenue mix will remain strong performers as we emerge into a post-COVID era. Occupancy levels at the company’s new sleep ‘n fly Sleep Lounges at Doha’s Hamad Airport and Dubai Airport are exceeding expectations and even pre-COVID levels of occupancy.

Six of Groupe ADP’s international airports ranked among world’s best

Six of Groupe ADP’s international airports ranked among world’s best

Groupe ADP has again been recognised in Airports Council International’s Airport Service Quality ranking for the year 2020. This ranking by passenger votes recognises the quality of service offered by airports in different world regions. Six international airports operated by Groupe ADP, or its subsidiary TAV Airports and GMR Airports, were highly placed.

Prague Airport recognised for highest level of customer satisfaction

Prague Airport recognised for highest level of customer satisfaction

Prague Airport has received the 2020 Airport Service Quality Award, presented annually by Airports Council International, in the 15-25 million passengers category.

London City Airport receives global customer service award

London City Airport receives global customer service award

London City Airport has been recognised as one of the best airports in Europe in the prestigious 2020 Airport Service Quality (ASQ) Awards. The customer service award, voted for by passengers, saw London City, alongside Krakow and Keflavik airports, recognised in the 5-15 million passengers per year category.

VINCI Airports rewarded for its quality of service

VINCI Airports rewarded for its quality of service

VINCI Airports has received 12 awards for seven of its airports in Portugal, Serbia and Costa Rica, as part of the 2020 Airport Service Quality (ASQ) Awards, unveiled by Airports Council International (ACI). This year, ACI’s ASQ ranking also rewards airports for integrating specific sanitary measures for travel in the world of COVID-19.