Passengers from within the European Union arriving at Naples International Airport can now make use of automated border control e-gates. The e-gates use facial recognition technology to confirm that the passenger is the passport holder, while fingerprint verification technology has been built in to add an extra layer of security when required.
Travellers at Frankfurt Airport now have new relaxation opportunities thanks to Fraport’s introduction of so-called “silent chairs” and yoga rooms as part of its ongoing “Great to have you here!” passenger experience improvement programme.
A new generation of kiosk jointly developed by Air France-KLM and SITA is now in operation at Paris’ CDG and Orly airports, as well as Amsterdam Airport Schiphol. A total of 765 of the new kiosks will be installed at 50 airports served by Air France-KLM.
The AirPortr baggage delivery service is now available for passengers arriving at and departing from London Heathrow Airport’s Terminal 4. The service went live in Terminals 3 and 5 in December 2015, and it has now been extended to Terminals 2 and 4.
Baggage handling automation is an increasingly prevalent contributor to both efficient airport operations and an enhanced passenger experience. Lieselotte Neste, Executive Vice President, Business Line Mobility, Materna, discussed the current trend of self bag drop systems to enhance automated processes with Marta Dimitrova.