Development
Finavia enhances customer experience at Helsinki Airport with opening of new Aukio extension
Helsinki Airport’s new extension, Aukio, opened on 8 February 2019. Its architecture, design and atmosphere are said to be a testament to Finnish skills. “Aukio can rightfully be described as a display window for our country, as millions of international passengers get their first taste of Finland at the airport,” says Helsinki Airport’s Director Joni Sundelin from Finavia.
Interviews
43 million passengers approved! “We are going to account for up to half the growth in London in the next 10 years”
An interview with Ken O’Toole, CEO London Stansted Airport. By Paul Hogan
Passenger
Miami International Airport launches biometric exit technology
Miami International Airport has launched biometric exit technology on Lufthansa’s service to Munich. The technology means passengers can now board using facial recognition rather than a boarding pass and passport.
Operations
Fraport and Volocopter developing airport infrastructure and passenger processes for air taxi services
Fraport AG and Volocopter GmbH are collaborating with the aim of pioneering mobility of the future. They are developing concepts for ground infrastructure and operations required for air taxi services at airports. The cooperation focuses on smooth passenger handling and efficient integration into existing transport infrastructure.
Security
Optimising Brussels Airport security screening
Brussels Airport is continuously adapting its infrastructure, processes and products to meet the evolving needs of its passengers. In 2017/18, the Passenger Experience department of Brussels Airport had a particular focus on how to improve the security operating model to avoid queuing and thus reduce stress. Thomas Sterken, Capacity Planning & Optimisation Manager at Brussels Airport Company, tells us the successful story.
IT
FLIO announces 1 million app installs
The FLIO app, used by air passengers to destress their time at airports, has now been installed more than one million times. This makes FLIO, the air traveller’s ‘flight companion’, the most used airport app in the world. Usage of the app increased three and a half times between January and December 2018.
Commercial
“Data a game-changer, offering new business opportunities for the airport ecosystem”
Jérôme Lepage, Marketing & Business Development Director, JCDecaux, is participating in this year’s ACI EUROPE Airport Commercial & Retail Conference, where he will discuss how “data is definitely a game-changer, offering new business opportunities for the airport ecosystem”. He shared a preview of his thoughts with Ross Falconer ahead of the event.
Environment
Aberdeen Airport introduces electric car charging points
Aberdeen International Airport has installed six new electric car charging points in its short stay and priority car parks, supplied by Podpoint, a leading provider of electric charging points. The new service will be free for customers using the car parks, with four units located on the first floor of the short stay zone and two further points in the priority area.
EU Matters
Editorial: The next frontier: B2P (Business to People)
By Olivier Jankovec, Director General, ACI EUROPE
ACI EUROPE Activities
European air passenger traffic up 6.1% in 2018
ACI EUROPE has released its traffic report for December, Q4, H2 and Full Year 2018. Passenger traffic across the European airport network grew by +6.1% last year, bringing the total number of passengers using Europe’s airports to a new record of 2.34 billion.
One bag rule severely impacting retail revenues
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Rutten of the Schiphol Group becomes President of ACI EUROPE
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Making RFID work – the most effective solution to lost baggage?
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Heathrow Airport launches public consultation on new runway expansion
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