Development
Manchester Airport celebrates a year of construction on £1bn transformation programme
Manchester Airport is marking one year of construction on the biggest investment project in its history. The £1 billion (€1.1bn) Manchester Airport Transformation Programme will see Terminal 2 become 150% bigger and the focal point of the airport’s operations.
Interviews
The march of a global airports brand
An interview with Nicolas Notebaert, CEO VINCI Concessions, and President, VINCI Airports. By Ross Falconer
Passenger
Gatwick Airport opens special assistance area for PRMs
London Gatwick Airport has announced the opening of a new £2 million (€2.3m) airline lounge style area in its North Terminal for passengers who require special assistance. It is one of the largest special assistance areas in any European airport.
Operations
A new era for airport safety in Europe, but not without complications
The new EASA Aerodrome rules entered fully into force on 1 January 2018. Over 400 European airports have met the highest European safety standards in infrastructure and operational processes. So, what’s next? Ensuring efficient compliance and change management regarding safety regulatory requirements. Report by Panos Spiliotis & Ansgar Sickert.
Security
Hermes Airports adopts interactive self-service kiosks at Larnaka and Pafos
Through the BorderExpress kiosks, designed by Vancouver Airport Authority’s Innovative Travel Solutions, each departing or arriving passenger in Cyprus will be able to scan his or her identity card or passport as part of the passport control procedure.
IT
Hamburg Airport announces cooperation with FLIO airport app
Passengers at Hamburg Airport can now use the FLIO airport app to access exclusive retail and food & beverage offers, as well as book car parking spaces and lounge access.
Commercial
Heinemann Duty Free turns 20 at Budapest Airport
Budapest Airport has marked 20 years of a closely-held partnership with Heinemann Duty Free. “Providing a unique retail offering for all our customers, together we have expanded and established a successful duty free operation which has become the pillar of our shopping experience,” says Kam Jandu, CCO Budapest Airport.
Environment
The power of a good idea
This summer marks ten years since a certain promise was made – the first piece of paper by European airports not just committing them to addressing their carbon emissions with the ultimate goal of becoming carbon neutral, but also to get ACI EUROPE to deliver a proper tool – within a year – that would help make it a reality. Marina Bylinsky takes a look back at the journey so far and ponders the road ahead.
ACI EUROPE Activities
Airports as Brands and Businesses
28th ACI EUROPE/World General Assembly, Congress & Exhibition, Brussels, 18-20 June 2018
One bag rule severely impacting retail revenues
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ASQ: Benchmarking passenger satisfaction
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Rutten of the Schiphol Group becomes President of ACI EUROPE
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Making RFID work – the most effective solution to lost baggage?
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