Development

New Pier 5 opening the latest stage in Gatwick’s €2.6bn transformation

New Pier 5 opening the latest stage in Gatwick’s €2.6bn transformation

London Gatwick Airport has continued its growth and transformation with the opening of the £80 million (€105m) Pier 5. Gatwick CEO Stewart Wingate was joined by Caroline Ansell MP on 1 February to officially open the newly-redeveloped pier, which is now fully operational and forms a key part of the North Terminal transformation plan.

Interviews

Pole position: Developing “the most important and largest airport in Central Europe”

Pole position: Developing “the most important and largest airport in Central Europe”

The rising prosperity of Polish society is fuelling a solid and consistent increase in air travel, which is forecast to grow by an annual 5-8% over the next 20 years, according to Michał Kaczmarzyk, CEO of Warsaw Chopin Airport, General Director of Polish Airports State Enterprise. He told Ross Falconer how Poland’s airports are capitalising on this above-industry average, healthy trend.

Passenger

The Airport Helper: How a good idea is spreading among Europe’s airports

The Airport Helper: How a good idea is spreading among Europe’s airports

Do not know where to pick up a baggage trolley, where to rent a car or where to eat a delicious meal at the airport? Ask your Airport Helper! Created in 2007 by Aéroports de Lyon, the Airport Helper is a new concept of customer service that aims to provide passengers with any information or guidance they need at all steps of their journey throughout the airport. By the end of the year, there will be 11 European airports offering this service. Inês Rebelo reports.

Operations

Budapest Airport: 13 new routes already announced in 2016

Budapest Airport: 13 new routes already announced in 2016

Budapest Airport handled a record 10.3 million passengers in 2015 and looks set to continue that success in 2016, with 13 new routes already announced and the arrival of a new airline partner – Air Canada rouge.

Security

Optimising biometrics as “single token to improve passenger experience”

Optimising biometrics as “single token to improve passenger experience”

Miguel Leitmann, CEO of Vision-Box, interviewed by Samantha Jenkins, on how Automated Border Control can provide “a huge leap forward in the passenger experience”.

IT

Bologna Airport deploying beacons, NFC tags and QR codes to enable contextualised messaging

Bologna Airport deploying beacons, NFC tags and QR codes to enable contextualised messaging

Bologna Airport is deploying Bluetooth beacons, NFC tags and QR codes, enabling it to proactively send notifications, alerts and promotions to travellers’ smartphones. The initiative is part of the airport’s strategy to improve the quality of passenger services through innovative, technologically advanced tools.

Commercial

Major category initiative driving retail footfall at Auckland Airport

Major category initiative driving retail footfall at Auckland Airport

Aer Rianta International and Bacardi Global Travel Retail have partnered at Auckland Airport in what they describe as a major category initiative, focusing on impactful branding and sampling. The two-month campaign is intended to be a major footfall driving shopper experience.

Environment

The year of going Global

The year of going Global

Ahead of the COP21 Conference in Paris in two months’ time, where a new global climate change agreement is supposed to be reached, Inês Rebelo reports on how the airport industry is actively engaged in curbing climate change.

ACI EUROPE Activities

Record 1,800 visit ACI Airport Exchange hosted by Istanbul New Airport

Record 1,800 visit ACI Airport Exchange hosted by Istanbul New Airport

İGA Havalimanı İşletmesi A.Ş. – the company building the €10.2 billion Istanbul New Airport – last week hosted the 10th ACI Airport Exchange, staged jointly by ACI EUROPE and ACI Asia-Pacific. The event combined an extensive airport services and equipment exhibition of over 100 companies with seven specialist conferences, including ‘The Istanbul New Airport Development Conference’. A record total of 1,800 conference delegates and exhibition visitors were in attendance. Here we present some of the highlights from the event.