Development

Major investment programme enhancing customer experience at Liverpool John Lennon Airport

Major investment programme enhancing customer experience at Liverpool John Lennon Airport

It was announced last week that The Peel Group has committed to a major investment programme in Liverpool John Lennon through a new long-term agreement with the airport’s lenders. Following the completion of £1 million (€1.4m) departure lounge improvement works, a bigger investment programme is underway, as Andrew Cornish, CEO Liverpool John Lennon Airport, explained to Airport Business.

Interviews

EASA spreads its wings: Reaching out to Europe’s airports

EASA spreads its wings: Reaching out to Europe’s airports

The European Aviation Safety Agency (EASA) is embracing its new, wider scope, with an inclusive approach that reaches out to all stakeholders. Executive Director Patrick Ky took some time out of the recent EASA-FAA International Aviation Safety Conference for a walk in the Botanical Garden of Brussels, to explain the renewed EASA vision to Amy Hanna.

Passenger

Virtual helpers arrive at Glasgow Airport to support passengers

Virtual helpers arrive at Glasgow Airport to support passengers

Glasgow Airport has introduced three virtual assistants in security and at the e-border gates, to improve passenger operations and enhance the customer experience.

Operations

Stockholm Arlanda selected for US preclearance

Stockholm Arlanda selected for US preclearance

U.S. Customs and Border Protection has chosen Stockholm Arlanda Airport for the introduction of US preclearance. The gateway is one of ten airports to be selected for the preclearance programme, which enables US-bound travellers to undergo immigration and custom inspections prior to departure, aiming to streamline border procedures upon arrival.

Security

The Schiphol Security Experience – a new benchmark for airport security

The Schiphol Security Experience – a new benchmark for airport security

The completion of the project to centralise security at Amsterdam Airport Schiphol marked a key milestone in the airport’s wider ambition to create a more seamless experience for passengers and to deliver security not as a necessity, but as a service. Ryan Ghee reports.

IT

New languages added to Frankfurt Airport’s information kiosks

New languages added to Frankfurt Airport’s information kiosks

Frankfurt Airport has enhanced the passenger experience by adding five more languages – Arabic, Japanese, Korean, Russian, and Spanish – to its 100 self-service information kiosks. The information is already offered in German, English, and Chinese (Mandarin).

Commercial

Hamburg Airport introduces new digital shopping service

Hamburg Airport introduces new digital shopping service

Hamburg Airport has launched a new online shop concept, allowing passengers to order groceries that will be ready to collect on their arrival. The service – FillMyFridge.de – offers five different packets for passengers to choose from.

Environment

Birmingham Airport installs electric car charging points

Birmingham Airport installs electric car charging points

Birmingham Airport has become one of the first in the UK to install fast charging points for electric vehicles. These allow 35 different models of electric and plug-in hybrid cars to recharge in 20-30 minutes, further enhancing Birmingham Airport’s commitment to environmental efficiency.

ACI EUROPE Activities

Turkish Airlines CEO to give keynote speech at İGA-hosted ACI Airport Exchange Istanbul

Turkish Airlines CEO to give keynote speech at İGA-hosted ACI Airport Exchange Istanbul

Dr Temel Kotil, CEO Turkish Airlines, will deliver the keynote speech in “The Istanbul New Airport Development Conference” which will be the central feature of this year’s ACI Airport Exchange hosted by İGA, the company building the €10.2 billion mega-hub which opens in 2018.