Development
Getting to the seat of the design problem
The seats on which we wait at the gate, send a quick email and repack bags are not likely to be the first thing passengers notice about their airport journey – and that’s exactly as it should be, thanks to shrewd and intelligent design. Report by Amy Hanna.
Interviews
“Airports who want to work with Vueling need to appreciate what service level business travellers expect”
Alex Cruz, CEO of Vueling, in conversation with Airport Business, on Rome’s importance, on not liking low cost terminals, and on working with airports to increase passenger spend.
Passenger
World’s first Bloomberg Hub at London City Airport
London City Airport is now home to the first-of-its-kind Bloomberg Hub, giving business travellers access to relevant news, data and information in a highly digital environment.
Operations
Compelling Connectivity for our Cities, Regions and Europe
The 24th ACI EUROPE General Assembly, Congress & Exhibition, hosted by Fraport, took place on 16-18 June. The event attracted over 320 delegates from airports and ANSPs, as well as other aviation partners and the European Commission.
Security
Meeting the needs of airport and passenger
With burgeoning passenger traffic, airports are being continuously challenged to find the right balance between security, cost and efficiency. The greatest challenge of all is to deliver a security experience that is convenient and comfortable for the passenger.
IT
Mobility and automation shaping the future of passenger processing
Self-service and connectivity are high up on the list of priorities for today’s always-connected traveller. With this in mind, airports and airlines are searching for the best ways to satisfy the changing demands, both to enhance the passenger experience and to simplify their own passenger processing efforts.
Commercial
Commercial revenues vital to operational excellence
The 23rd ACI EUROPE Airport Trading Conference & Exhibition took place in Zurich from 26 to 28 March. The event highlighted the critical importance of commercial revenues to the development of both airport infrastructure and connectivity.
Environment
Aviation industry leads the way in addressing climate change
The 38th ICAO Assembly resulted in an historic agreement on addressing aviation’s global carbon emissions. Here, we examine what was at stake, the results of negotiations and the implications for the industry.
EU Matters
ACI EUROPE Regional Airports’ Conference & Exhibition
The 7th ACI EUROPE Regional Airports’ Conference & Exhibition took place in Madeira from 12 to 14 May, providing an opportunity to review trading conditions and key challenges for regional airports.
ACI EUROPE Activities
Back to the Future?
As we are preparing to assemble in Frankfurt for our 24th Annual Congress & General Assembly, trading conditions have continued to improve markedly since the beginning of the year.
One bag rule severely impacting retail revenues
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ASQ: Benchmarking passenger satisfaction
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Rutten of the Schiphol Group becomes President of ACI EUROPE
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Making RFID work – the most effective solution to lost baggage?
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