Hurghada International Airport is transforming the passenger experience at its new terminal with the implementation of next generation IT solutions. A state-of-the-art passenger processing platform, and baggage management and airport operations systems are improving the airport journey at the gateway to Egypt’s Red Sea Riviera, with new self-service options, the latest baggage handling solutions and more efficient passenger management for shorter queues.
Airport Research Center GmbH is an independent global provider of professional airport planning and decision support services, which are designed to optimise investments and reduce operational costs. Michael Laubrock, Managing Partner at Airport Research Center, outlined the myriad capabilities of its CAST 3D airport simulation software to Ross Falconer.
According to SITA, IT expenditure at the world’s airports has reached US$6 billion (€4.8bn), as airports make investments in their technological infrastructure that will transform the travelling experience for passengers. At the 7th ACI Facilitation, IT & Customer Service Conference next month in Paris, a line-up of industry leaders will filter the hype from genuinely sound investment that will change the airport journey for passengers for good.
Edinburgh Airport’s welcome team is currently trialling the pioneering Google Glass system in its check-in hall to establish the best way to assist passengers. From answering general questions about airport facilities to translating passenger documentation into English and providing real-time flight information, the opportunities provided by the technology are vast.
Self-service and connectivity are high up on the list of priorities for today’s always-connected traveller. With this in mind, airports and airlines are searching for the best ways to satisfy the changing demands, both to enhance the passenger experience and to simplify their own passenger processing efforts.