According to SITA, IT expenditure at the world’s airports has reached US$6 billion (€4.8bn), as airports make investments in their technological infrastructure that will transform the travelling experience for passengers. At the 7th ACI Facilitation, IT & Customer Service Conference next month in Paris, a line-up of industry leaders will filter the hype from genuinely sound investment that will change the airport journey for passengers for good.
Edinburgh Airport’s welcome team is currently trialling the pioneering Google Glass system in its check-in hall to establish the best way to assist passengers. From answering general questions about airport facilities to translating passenger documentation into English and providing real-time flight information, the opportunities provided by the technology are vast.
Self-service and connectivity are high up on the list of priorities for today’s always-connected traveller. With this in mind, airports and airlines are searching for the best ways to satisfy the changing demands, both to enhance the passenger experience and to simplify their own passenger processing efforts.
As increasingly empowered passengers seek new ways to take control of their own travel experience, the industry has embraced ever more ingenious technologies and intelligent innovations in answer to demands for an extraordinary airport journey. Be it to ease navigation, reduce waiting times in queues, provide flight information or help airports to plan, Information Technology and inventive solutions are shaping air travel as we know it. Amy Hanna discussed the industry’s most cutting-edge next-generation solutions with the companies at the forefront of today’s technological revolution.
Callum Tennent spoke with one of the world’s biggest boarding bridge solutions providers – ADELTE – to gain a better insight into this aspect of the passenger experience.