Frankfurt Airport has enhanced the passenger experience by adding five more languages – Arabic, Japanese, Korean, Russian, and Spanish – to its 100 self-service information kiosks. The information is already offered in German, English, and Chinese (Mandarin).
The just-published Summer edition of Airport Business includes a focus on Edinburgh Airport’s ambitious £150 million (€200m) five-year investment programme. This in turn highlights the innovative multi-airline bag drop facility introduced in partnership with Phase 5 Technology. Here, Lawrence Eke, Managing Director, Phase 5 Technology, gives Airport Business a more detailed briefing on the advantages offered by the technology.
Technology is improving the passenger journey in many ways. Dave Bakker, EURO President, SITA, shared his insights into how it is being used to enhance the experience of connected travellers with Ross Falconer.
Bristol Airport has launched a new, responsive website, which is a showcase of how airports can effectively harness digital to support growth. Isabelle Whiteman, Head of Digital, told Airport Business’ Ross Falconer how the airport is utilising digital technologies to enhance the overall passenger experience.
Kempegowda International Airport, Bengaluru, has announced a major investment in its IT infrastructure. This includes installing 180 common-use workstations and 30 new common-use self-service (CUSS) kiosks, which will allow passengers to print their own bag tags, as well as their boarding passes.