Bologna Airport is deploying Bluetooth beacons, NFC tags and QR codes, enabling it to proactively send notifications, alerts and promotions to travellers’ smartphones. The initiative is part of the airport’s strategy to improve the quality of passenger services through innovative, technologically advanced tools.
The FLIO airport app has now added Android to the hugely successful Apple launch last year. The app, launched in August 2015, is designed to make airports a more intuitive and enjoyable experience.
Keith Mercier, Ecosystem Partner Advocate Leader, IBM Watson, interviewed by Ross Falconer.
Vancouver Airport Authority first introduced its self-service BorderXpress machines in 2009. There are now over 750 kiosks at airports across Canada, the US, and the Caribbean, with plans to expand to airports worldwide. Linda Schucroft, Director of Innovative Travel Solutions, outlined the future of BorderXpress to Samantha Jenkins.
Self-service initiatives play a key part in enhancing the passenger experience, while helping airports to increase the capacity of existing terminal facilities. Borry Vrieling, Founder and Managing Director, eezeetags, described the advantages of using self-service bag tags to Samantha Jenkins.