Embracing biometric technology
To further optimise and secure the processing of passengers through immigration, Amsterdam Airport Schiphol has deployed the latest generation of automated border control (ABC) eGates, which make use of facial recognition technology. Ryan Ghee reports.
The evolution of the kiosk
As self-service becomes a more prominent feature of the modern day passenger experience, the traditional check-in kiosk has had to evolve in order to ensure that it continues to add value. Ryan Ghee reports.
A successful trial of the Total Airport Management Suite (TAMS) – which has been designed to optimise airport operations and facilitate the integrated management of air and landside airport processes – was recently completed at Stuttgart Airport. Dr Christoph Meier, TAMS Project Manager at Siemens, outlined the findings of the trial to Ryan Ghee.
Embracing automation to enhance customer service
With the adoption of self-service technologies in the airport environment consistently increasing, automation is fast becoming a vital part of the overall air travel process. Ryan Ghee discussed how automation is impacting on airport customer service levels with Catherine Mayer, vice president, SITA.
Next-generation gates prove viability of self-boarding
As self-service continues to be explored by airports and airlines as a means of expediting passenger processing and reducing costs, self-boarding has emerged as a viable concept. Ryan Ghee reports.
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