FLIO’s ‘Digital Airport Experience’ is the first-ever winner of the special ‘Best Customer Journey Experience’ category at the Crystal Cabin Awards, which were held in Boston on 24 September.
In the final round of three, FLIO’s ‘Digital Airport Experience’ overcame ‘Flagship First Customer Journey’ from American Airlines and ‘Virtual Reality Passenger Experience’ from Inflight VR with Airbus, to win the very first Crystal Cabin Award in the special ‘Best Customer Journey Experience’ category.
“We are delighted to receive this most prestigious award from the airline industry to add to our recognition in the airport industry – FLIO now offers the traveller services and information on the ground and in the sky!” says Stephan Uhrenbacher, Founder and CEO, FLIO.
Since its launch, FLIO has become the world’s most widely-used airport app. With flight information at over 3,000 airports; maps, editorial content, purchasable lounges and retail offers at over 350 airports and over 100 purchasable parking facilities, FLIO is the largest partner network in the digital airport space. Airlines have started to integrate FLIO services into their own apps as well, with easyJet the first and largest. The app is aimed at passengers of all booking classes.
FLIO now has over three quarters of a million installers, making 15 million airport visits a year, and is on target for one million installers/20 million airport visits a year.
FLIO is live in numerous languages, including English, German, Russian and Chinese, and has grown particularly fast with Asian users travelling in Europe.
“FLIO’s key growth drivers this year have been online marketing, product enhancements, introduction of flight tracking, and integration of the easyJet app,” says Brian Collie, FLIO Chairman (and ex BAA Retail Director, World Duty Free Chairman and lastminute.com Chairman). “Our focus is always to give the traveller what they want from the airport, in their pocket.”