Chris Annetts took up the role of Retail & Service Proposition Director at London Heathrow last July, at a time when the airport was continuing to review its retail offer. Heathrow is committed to providing a convenient and tailored commercial experience for travellers, with a fresh focus on digital services, as Annetts explains to Ross Falconer.
Martin Gauss, CEO airBaltic, interviewed by Ross Falconer.
Aéroports de Lyon’s ongoing investment plan is designed to deliver improved connectivity and passenger experience, with a mind-set firmly focused on innovation. Guilhem Piat, Project Manager, explains the ‘Future Terminal 1’ development at Lyon-Saint Exupéry Airport to Ross Falconer.
Prof. Sicco Santema, Professor of Marketing and Supply Management at TU Delft and Coordinator of the PASSME project, interviewed by Ross Falconer.
2017 is shaping up to be another positive year for Cork Airport with forecast passenger growth of 5%. Niall MacCarthy, Managing Director, Cork Airport, updates Marta Dimitrova on the airport’s attractive new routes, €4 million investment programme and improved passenger experience.