IT

Embracing automation to enhance customer service

Embracing automation to enhance customer service

With the adoption of self-service technologies in the airport environment consistently increasing, automation is fast becoming a vital part of the overall air travel process. Ryan Ghee discussed how automation is impacting on airport customer service levels with Catherine Mayer, vice president, SITA.

Next-generation gates prove viability of self-boarding

As self-service continues to be explored by airports and airlines as a means of expediting passenger processing and reducing costs, self-boarding has emerged as a viable concept. Ryan Ghee reports.

ADAC’s pioneering passenger processing and training innovations

Abu Dhabi Airports Company (ADAC), owner and operator of all five airports in the emirate of Abu Dhabi, has reported strong performance in the first half of 2010, with an 11.7% increase in passenger traffic at Abu Dhabi International Airport. The airport has implemented a number of IT and system upgrades to check-in facilities, while ADAC recently opened its pioneering training facility, the Gulf Centre for Aviation Studies (GCAS).

Driving forward the CUPPS initiative

IATA officially released the CUPPS (Common use Passenger Processing System) Technical Specification on 15 November 2009. Ross Falconer reports on how the initiative will be driven forward and the significant improvements that are expected on the current, multiple CUTE environments.

Getting the most from your mobile workforce

As SITA rolls out a new range of mobile workforce solutions, Greg Ouillon, SITA’s VP for development and innovation, told Communiqué Airport Business how mobility services will help airports and airport-based service providers improve productivity, increase efficiency, generate cost savings, and drive up revenues – improving the overall end-user experience for both staff and passengers.