New report reveals more digital interaction between airports and passengers

New report reveals more digital interaction between airports and passengers

ACI EUROPE’s ‘Digital Report 2012’ was launched at the 21st ACI EUROPE Airport Trading Conference and Exhibition in Oslo in April. A follow-up to last year’s ‘Airports 2.0’ report, this year’s report has an even broader scope and highlights the ways that airports are making the most of social media, smartphones and internet-connectivity, to forge a stronger relationship with passengers. Ryan Ghee reports.

Embracing biometric technology

To further optimise and secure the processing of passengers through immigration, Amsterdam Airport Schiphol has deployed the latest generation of automated border control (ABC) eGates, which make use of facial recognition technology. Ryan Ghee reports.

The evolution of the kiosk

As self-service becomes a more prominent feature of the modern day passenger experience, the traditional check-in kiosk has had to evolve in order to ensure that it continues to add value. Ryan Ghee reports.

Optimising operations

A successful trial of the Total Airport Management Suite (TAMS) – which has been designed to optimise airport operations and facilitate the integrated management of air and landside airport processes – was recently completed at Stuttgart Airport. Dr Christoph Meier, TAMS Project Manager at Siemens, outlined the findings of the trial to Ryan Ghee.

Embracing automation to enhance customer service

With the adoption of self-service technologies in the airport environment consistently increasing, automation is fast becoming a vital part of the overall air travel process. Ryan Ghee discussed how automation is impacting on airport customer service levels with Catherine Mayer, vice president, SITA.