LAX plans multi-sensory passenger experience

LAX plans multi-sensory passenger experience

Los Angeles International Airport (LAX) is currently undergoing a major transformation, the centrepiece of which is the new Bradley West Terminal. Ahead of participating in the 1st Future Travel Experience Europe Conference at ACI Airport Exchange, Dominic Nessi, Deputy Executive Director & Chief Information Officer, Los Angeles World Airports (LAWA), spoke to Ryan Ghee about the unique passenger experience that is being created.

Improving the airport experience

Traditional signage and manned information kiosks are becoming less commonplace as airports and airlines continue to offer new solutions to assist with passenger enquiries and create a more relaxing airport environment. Ryan Ghee reports.

New report reveals more digital interaction between airports and passengers

ACI EUROPE’s ‘Digital Report 2012’ was launched at the 21st ACI EUROPE Airport Trading Conference and Exhibition in Oslo in April. A follow-up to last year’s ‘Airports 2.0’ report, this year’s report has an even broader scope and highlights the ways that airports are making the most of social media, smartphones and internet-connectivity, to forge a stronger relationship with passengers. Ryan Ghee reports.

Embracing biometric technology

To further optimise and secure the processing of passengers through immigration, Amsterdam Airport Schiphol has deployed the latest generation of automated border control (ABC) eGates, which make use of facial recognition technology. Ryan Ghee reports.

The evolution of the kiosk

As self-service becomes a more prominent feature of the modern day passenger experience, the traditional check-in kiosk has had to evolve in order to ensure that it continues to add value. Ryan Ghee reports.