CUPPS (Common Use Passenger Processing System) is a true collaborative industry effort, bringing together airports, airlines and vendors. Replacing the existing CUTE standard, for airlines it means a single application can be used for all CUPPS sites, regardless of platform provider; for airports CUPPS makes it easier to adopt common use by updating the old Recommended Practice. IATA officially released the CUPPS Technical Specification on 15 November. Ross Falconer reports.
Advances in IT are leading to innovative processing solutions that are not only maximising the efficiency of passenger services, but also increasing revenue gains for airports. Louise Driscoll examines the growing presence of new technology in the provision of automated parking systems and check-in services and their role in transforming the end-to-end passenger experience.