The evolution of the kiosk

The evolution of the kiosk

As self-service becomes a more prominent feature of the modern day passenger experience, the traditional check-in kiosk has had to evolve in order to ensure that it continues to add value. Ryan Ghee reports.

Optimising operations

A successful trial of the Total Airport Management Suite (TAMS) – which has been designed to optimise airport operations and facilitate the integrated management of air and landside airport processes – was recently completed at Stuttgart Airport. Dr Christoph Meier, TAMS Project Manager at Siemens, outlined the findings of the trial to Ryan Ghee.

Embracing automation to enhance customer service

With the adoption of self-service technologies in the airport environment consistently increasing, automation is fast becoming a vital part of the overall air travel process. Ryan Ghee discussed how automation is impacting on airport customer service levels with Catherine Mayer, vice president, SITA.

Next-generation gates prove viability of self-boarding

As self-service continues to be explored by airports and airlines as a means of expediting passenger processing and reducing costs, self-boarding has emerged as a viable concept. Ryan Ghee reports.

ADAC’s pioneering passenger processing and training innovations

Abu Dhabi Airports Company (ADAC), owner and operator of all five airports in the emirate of Abu Dhabi, has reported strong performance in the first half of 2010, with an 11.7% increase in passenger traffic at Abu Dhabi International Airport. The airport has implemented a number of IT and system upgrades to check-in facilities, while ADAC recently opened its pioneering training facility, the Gulf Centre for Aviation Studies (GCAS).