Leeds Bradford Airport investing £5m “to profoundly change perception and reality of customer experience”
Leeds Bradford Airport is investing £5 million (€6m) this summer in a programme of upgrades and customer service initiatives to enhance passenger experience. “Our vision is to serve our region as a truly outstanding airport and to profoundly change the perception and reality of customer experience for passengers,” says Joanna Wild, Chief Commercial Officer, Leeds Bradford Airport.
Breaking the language barrier: Edinburgh Airport introduces device to help communicate with international passengers
Edinburgh Airport has introduced Pocketalk – a device that enables speech to be translated into 74 languages. Initially introduced in the airport’s security area, it will now be rolled out to other staff who interact with passengers on a daily basis.
Southampton Airport has introduced a Canine Crew. The therapy dogs, from the charity Therapy Dogs Nationwide, have been stationed in both arrivals and departures, along with their volunteer handlers. They will help soothe nervous fliers and passengers with hidden disabilities, are fully temperament tested and highly experienced in their trade.
Heathrow has unveiled a magical installation of periscopes at Terminals 2 and 5, with innovative 360-degree films giving passengers the chance to watch a range of elvish activity taking place right underneath them – with scenes from Santa’s Toy Factory, Department of Wrapping and Mail Room all acted out by Heathrow’s very own colleagues.
Travellers are invited to capture “Your Airport Moment” with Santa’s elves, who will be appearing at select Plaza Premium Lounge locations. The elves have planned a round-the-world trip to visit Plaza Premium Lounge in Brisbane, Hong Kong, Kuala Lumpur, Singapore, London, Rome and Toronto between 16 and 20 December 2019.