As Christmas is fast approaching, airports around the world have transformed their terminals into a Christmas wonderland to bring cheer to passengers. Here we take a look at some of the most memorable initiatives, ranging from special Christmas promotions, interactive activities and festive performances.
London Heathrow Airport has partnered with technology company Aira to offer visually impaired passengers on-demand, personalised assistance via the Aira app. The initiative forms part of the airport’s multi-million pound investment to improve the journeys of all passengers regardless of their requirements.
The growing air demand and evolving passenger expectations require new ways of using technologies and processes to enhance operations and the whole travel experience. This is why ACI and IATA launched NEXTT (New Experience Travel Technologies) – a joint initiative that explores all the elements that will likely transform the complete end-to-end journey. Stephen Saunders reports.
The Digital Innovation Summit at this year’s ACI Airport Exchange will hear from Richard Camman, Business Innovation VP, Vision-Box, who will outline experiences of implementing a biometric-based seamless passenger walkthrough journey at some of the most innovative airports around the world. He shared a preview with Marta Dimitrova.
End-to-end biometrics, Internet of Things-based solutions, and virtual reality entertainment provide further evidence of the progressive approach to the passenger experience being taken among Europe’s airports. By Ryan Ghee