London Stansted is helping staff better support passengers and their families affected by dementia. More than 1,000 Stansted Airport staff have become Dementia Friends and completed awareness training so they can help passengers with hidden disabilities when they travel through the airport.
Birmingham Airport has invested over £100,000 (€120,000) in a bespoke customer feedback system available in 80 locations across the airport. The system, dubbed the ‘Voice of the Customer’, processes feedback in real-time and is sent directly to the customer experience team, which can process passenger comments or concerns immediately.
Through the Helsinki Airport Development Programme, Finavia aims to make Helsinki one of the best airports in the world in terms of customer experience. As part of this, Metsä/Skogen is bringing the calming and healing power of the Finnish forest to Helsinki Airport.
Four of the world’s most Instagrammed pieces of street art have been recreated at Heathrow to provide passengers with the perfect ‘post’ moment when starting their journey at Heathrow. The artwork aims to make Heathrow the most Instagrammed airport in the world this year.
Budapest Airport and Kiwi.com – an online travel-tech company – have joined forces to create an initiative to transform transfer traffic through the airport. The product – ‘bud:connects’ – is designed to facilitate smooth and efficient travel for transferring passengers.