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Passenger

Helsinki Airport wins two awards: best airport in Europe in its size category and recognition for hygiene measures during COVID-19

Helsinki Airport has been selected as the best European airport in its size category in 2020, winning Airports Council International’s (ACI) Airport Service Quality (ASQ) Award. The airport also received recognition for the hygiene measures implemented during the COVID-19 pandemic.

ACI World launches ‘Voice of the Customer’ recognition

ACI World has launched ‘The Voice of the Customer’ recognition for airports that have demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality programme. This year, 140 airports have been recognised.

View smart windows to be installed in Dallas Fort Worth Airport’s “Gate of the Future”

View has announced that its smart windows will be installed in Dallas Fort Worth International Airport’s new expansion of Terminal D, a project that adds four gates to the terminal and showcases DFW’s “Gate of the Future”.

Belfast International Airport announces COVID partnership with Randox

Belfast International Airport is working in collaboration with leading global diagnostics firm Randox to provide quick and affordable tests for its passengers. A new walk-in testing facility has been launched at the airport, providing rapid PCR tests for those who require a negative test before travelling on any essential journeys.

Avinor partners with HappyOrNot to boost customer experience at security

The customer experience improvement solution HappyOrNot has announced a partnership with Avinor. HappyOrNot’s Smiley Touch touchscreen terminals will help Avinor collect substantial amounts of customer feedback at security checkpoints within eight of its biggest airports.