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Schiphol introduces new contactless F&B ordering service

In collaboration with HMSHost International, Amsterdam Airport Schiphol has started a pilot that makes it possible for passengers to order food and drinks at Schiphol outlets after security control in advance with a QR code.

Luxottica unveils its ‘Shield Your Eyes’ initiative to better ensure the safety of its customers and employees

The recent launch of Luxottica Group’s ‘Shield Your Eyes’ Initiative shows how the group is committed to set high standards in eye protection in order to offer a safe consumer experience. This new initiative features a curated collection of products that provide greater coverage around the eyes at a time when safety has taken central stage. It was developed in response to growing consumer demand for eyewear that provides extra protection for everyday life and sport. Alessandro Pozzi reports.

Dubai Duty Free welcomes passengers as Concourse B – West re-opens

Dubai Duty Free is welcoming passengers following the partial re-opening of its retail area in Concourse B – West at Dubai International Airport (DXB). The airport retailer closed its retail operation on 25 March across DXB and AMIA, following the UAE Government announcement to suspend passenger flights due to the outbreak of COVID-19.

FlyHealthy@SEA serves up new protocols with airport dining and retail

Seattle-Tacoma International Airport is preparing for the gradual reopening of the economy, with dining and retail tenants taking action as part of FlyHealthy@SEA, a multi-phased strategy by Port of Seattle to ensure the health and well-being of passengers, visitors, and workers. They are implementing new procedures and piloting new technology.

Customers call for new rules of engagement in post-COVID-19 travel retail

In its latest consumer insights report adapted to the post-COVID-19 context and new shopper mindset, industry research agency m1nd-set reveals that international passengers will be expecting duty free and travel retail industry stakeholders to adapt to the new normal when flights resume.