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Interviews

Budapest Airport’s passenger experience focus contributing to dynamic growth

The Budapest Airport vision is clear – to be the best airport in both its peer group and region. It is a philosophy ingrained into each of its business and corporate units, and embodied by the progressive vision of the airport’s CEO Jost Lammers. He discussed the developments that have been central to Budapest Airport’s continued growth, and led to it being commended in the ‘5-10 million passenger’ category at this year’s ACI EUROPE Best Airport Awards, with Samantha Jenkins.

Madrid-Barajas: ‘The perfect platform to connect Asia and Latin America’

Adolfo Suárez Madrid-Barajas Airport is experiencing double-digit traffic growth this year, resulting from a proactive and successful route development strategy, while its passenger experience has also been enhanced through a major refurbishment in 2014. The airport’s successes were recognised at this year’s ACI EUROPE Best Airport Awards, where it was commended in the ‘Over 25 million passengers’ category. Airport Director Elena Mayoral outlined her vision to Samantha Jenkins.

London City focused on speed and customer experience excellence

London City Airport is a multiple recipient of the ACI EUROPE Best Airport Award in the ‘Under 5 million passengers’ category, winning for the fourth time at this year’s ceremony. Matthew Hall, Chief Commercial Officer, London City Airport, explained its recipe for success to Ross Falconer.

Passenger-focused strategy brings improved connections and record traffic at Brussels

Brussels Airport can reflect on myriad successes over the past 12 months, not least its record traffic figures, eight new airlines, the opening of its emblematic new ‘Connector’ building, and the recently completed runway renovation programme. These all contributed to the airport being commended in the ‘10-25 million passenger’ category at this year’s ACI EUROPE Best Airport Awards. Arnaud Feist, CEO Brussels Airport Company, outlined the latest developments to Samantha Jenkins.

Glasgow Airport focused on ‘route development, excellent customer service, and continued investment’

2014 marked a real step-change both for Glasgow Airport and for the city itself. The year was punctuated by a series of major events, including the 2014 Commonwealth Games and the Ryder Cup, and the airport’s successes in terms of route growth, terminal investment, and sustainable development, led to it being commended in the ‘5-10 million passenger’ category at this year’s ACI EUROPE Best Airport Awards. Francois Bourienne, Commercial Director, Glasgow Airport, spoke to Ross Falconer.