AOE’s award-winning Omnichannel Multi-Merchant Marketplace (OM³), first seen at Frankfurt Airport, is a powerful suite of software solutions that enables the transformation of international airports into digital marketplaces for their retailers, products and services. It is thereby able to digitalise and digitally distribute as well as sell all of the airport’s non-aviation revenues. The data collected during each transaction consistently provides a seamless and personalised passenger experience.
Frankfurt Airport – The first digital airport
Frankfurt Airport is the first airport to digitalise its complete range of services with the OM³ solution. The comprehensive platform will offer many touchpoints at multiple locations for frequent travellers and international passengers alike. Customers will be able to travel the entire digital journey with OM³, from making last-minute decisions to ad-hoc booking of fast track or using loyalty program points for lounge access.
Heathrow Airport – Luxury e-commerce
Europe’s biggest Airport London Heathrow chose OM³ to digitalise its non-aviation revenue streams. Heathrow’s strategy is to strengthen its digital services and infrastructure. The goal is to create a customer-friendly process for high-end e-commerce for 300 luxury brands to share their products with customers. This will lead to greater choices within the current Reserve and Collect service.
Auckland Airport – High Street Shopping
The platform will offer a seamless interconnection of shopping and airport services such as parking, loyalty, lounge access and fast track features. This strategy will help convert Auckland Airport’s vision of the truly connected passenger experience into reality. With OM³, Auckland will create a digital marketplace for high street shopping, which will reach customers beyond the physical environment.
Reach AOE vie email: sales@om3.co
Find out more: http://www.om3.co
