Gatwick Airport trials boarding by seat number to reduce queues

London Gatwick is trialling a new boarding technique in partnership with easyJet in a bid to avoid queues and congestion at gates.

During the two-month trial, large digital screens and staff will be placed at Gatwick Airport’s Gate 101 to show passengers the order to board.

During the two-month trial, digital screens and staff will be placed at Gatwick Airport’s Gate 101 to show passengers the order to board. A range of sequences will be trialled to test whether they make the process faster, more relaxing and, potentially, reduce the need for large numbers of passengers to rush forward at any stage.

Possible sequences include seating people from the back row to the front with window seats first, middle seats next, and aisle seats last.

Passengers who have booked priority boarding – or those who require special assistance or are travelling with young families – will still board first during the trial.

Modelling indicates that these techniques may be able to reduce boarding times by up to 10%, compared to conventional methods. Learnings from the trial, as well as feedback from passengers, will be used to decide whether to take this concept forward or not.

Abhi Chacko, Head of Enabling Technologies and Digital Innovation, Gatwick Airport, said: “We want to explore whether boarding by seat number will avoid queues in the gate room and when boarding the aircraft.

“Early indications are that this new technique has the potential to reduce the overall boarding time. By communicating to passengers better and boarding passengers by seat number, we also expect to make the whole boarding experience more relaxing and, potentially, prevent large numbers of passengers rushing forward at any stage.”

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