The Digital Innovation Summit at this year’s ACI Airport Exchange will hear from Richard Camman, Business Innovation VP, Vision-Box, who will outline experiences of implementing a biometric-based seamless passenger walkthrough journey at some of the most innovative airports around the world. He shared a preview with Marta Dimitrova.
Pioneering airports are embracing digital transformation in their efforts to create a seamless travel experience. Common-use technologies, self-service boarding, and automated border clearance are just some of the areas in which innovation is being driven.
“The next step will be to connect the dots, step away from silos, and start building a completely passenger-centric ecosystem, which increases facilitation and security at the same time,” says Richard Camman, Business Innovation VP, Vision-Box.
He adds that the focus is on “accomplishing a comfortable, unfettered environment for the passenger, with no obstacles and, even better, without travel documents”.
At this year’s ACI Airport Exchange, Camman will describe how Vision-Box, together with some prime examples of passenger-centric modern airports, is implementing a biometric-based seamless passenger walkthrough journey designed to modernise the airport experience.
“This new technology will facilitate the entire traveller journey by increasing throughput and eliminating bottlenecks, while expanding terminal capacity within the existing footprint, thus generating substantial financial benefits at all levels of profit and loss dimensions,” he explains.
It is a human-centric approach which, in a modern, digitally-transformed world, is firmly focused on the needs of the traveller. The aim is to guarantee a hassle-free and frictionless process that does not jeopardise security.
“Our Seamless Airport 4.0 model automates security procedures in a way that significantly improves them for legitimate travellers, who account for the vast majority,” says Camman. “This new model is unleashing the potential use of paperless, secure and trusted credentials to authenticate and verify identities at different moments of our journey inside the airport, as we are exponentially in need to prove who we are to be entitled to receive a benefit in return. A trusted and value-based relationship must be established from the very first moment of the journey, in order to deliver a personalised and pleasant experience, as well as identifying early enough any possible risk. Seamless Flow does just that.”
Curb-to-gate biometric clearance
With the addition of paperless biometric boarding gates, Montevideo Carrasco International will become the first fully digital airport in Latin America with a curb-to-gate biometric clearance journey. This translates into a frictionless traveller flow, giving the airport additional flexibility over its operations management and passengers a seamless journey where presenting travel documents becomes unnecessary.
“The use of facial recognition to clear travellers throughout the digital ecosystem creates a seamless and obstacle-free journey, transforming Carrasco International Airport into a blueprint for the fully connected 4.0 digital airport,” Camman explains. “The sophistication of a hands-free journey inside the airport provides a modern, easier and much more enjoyable travel experience to the passenger. Carrasco is the first of over 50 airports operated by Corporacion America to adopt Seamless Flow. It will serve as role model to roll-out contactless journeys across Latin America, as well as Europe.”
Vision-Box is exhibiting at ACI Airport Exchange, where visitors will be able to learn more about its product line for passenger interaction points, specifically designed with modularity, connectivity and low footprint in mind.
“Those interaction points are all connected to our common-use passenger flow management platform orchestra™, the brain of the 4.0 Seamless Airport,” says Camman.
The company will also demonstrate VBot™, its new smart Internet of Things (IoT) facial biometrics capture device, which provides quick, non-intrusive, contactless and highly accurate facial recognition.
Camman explains that Vision-Box wants to show how a one-identity experience empowers individuals by eliminating travel documents while prioritising the protection and privacy of their information. “Additionally, it equips stakeholders with interactive decision-making, and real-time monitoring of the passenger journey, allowing for unprecedented usage of available information. That’s what the ‘Airport 4.0’ digital transformation is all about.”