Moscow Domodedovo Airport and S7 Airlines have implemented SITA’s Scan&Fly self-bag drop technology, providing passengers with a faster, more efficient process to check-in their own bags. The process takes less than a minute.
The self-bag drop solution was tested on S7 check-in counters in early September and positive feedback was received from more than 1,000 passengers that used the service.
By the end of the year, 24 check-in counters at Domodedovo will be equipped with the self-bag drop technology, allowing other airlines to use the service.
Scan&Fly will accelerate and simplify the check-in process for passengers. Equipped with a document scanner and a hand-held infrared barcode reader, it takes only three simple steps for passengers to check-in a bag. First, the boarding pass barcode (printed or digital) is scanned, a bag tag is printed, and then the passenger attaches the tag to their bag before depositing it for processing.
“This is an important stage in the transformation of the passenger’s journey at Domodedovo Airport,” says Igor Borisov, Director, Moscow Domodedovo Airport. “We are actively implementing paperless and smart technologies so that passengers can freely manage their time at the airport. We are pleased that we have implemented Scan&Fly together with our important partners S7 and SITA, with whom we share common values: technology, drive for innovation and high quality of service for every passenger.”
Svetlana Kulyukina, Director of Passenger Experience, S7 Group, comments: “S7 Airlines actively applies modern technologies in order to make travelling as comfortable as possible. Self-check-in and drop-off of personal baggage enables our passengers to spend significantly less time at the airport before boarding their flight. At home or at work, passengers can check-in for the flight, check-in their luggage, pay for additional services and at the airport just print boarding passes and drop off suitcases at the baggage self-check-in counter. It takes only a minute. Then they can proceed to the control zone.”
Dmitry Krasnov, SITA VP Russia and CIS, adds: “SITA’s research has shown that automating steps in the airport journey saves time and helps provide a better passenger experience. Therefore, we are pleased to have worked with Domodedovo and S7 to bring the benefits of this self-service technology to Russia, joining more than 55 airlines in 40 airports globally that have implemented our self-bag drop technology.”
The implementation of the new self-bag drop technology is part of a large-scale programme to transition Domodedovo to more automated and paperless service technologies. Last year, the airport installed SITA’s eGates that allow passengers to independently pass security controls at the entrance to the departure zone, or to board aircraft by scanning their mobile or paper boarding pass.