Bergen Airport has adopted the BlipTrack queue management solution to accurately measure and predict how many people are standing in line and for how long. The detailed, minute-by-minute measurements and prediction insights will help the airport to better comply with service level agreements and minimise queue build-up, to ensure that passengers have an optimum airport experience.
“We want to make travelling easier for passengers,” says Øystein Skaar, Airport Director at Bergen Airport. “The implementation of BlipTrack will help to ensure that passengers experience a quick and easy passage through this stage of the journey, and significantly increase the opportunity for a positive experience through the airport.”
BlipTrack will provide the airport, which recently opened a new terminal with capacity for up to 10 million passengers a year, with both live and empirical data insights on passenger queue and dwell times. It will enable the airport to monitor queue line density at the security checkpoint, allowing management to respond promptly and effectively to irregular operations and disruptions, for example by opening additional lines. In addition, the airport plans to share the wait time information with the passengers, which will reduce stress levels associated with queuing by creating realistic expectations.
Preben Andersen, Sales Manager at BLIP Systems, adds: “With the new installation at Bergen Airport, BlipTrack has proven to be an effective platform to provide visibility on resource effectiveness for greater processing efficiency and improved passenger experience. We look forward to continuing to be part of Avinor’s ongoing plan in having Europe’s most progressive and service-minded airports.”
Bergen Airport has joined BlipTrack’s portfolio of more than 25 international airports, including New York JFK, Dublin, Cincinnati, Birmingham, Brussels and Geneva.