İGA, the contractor and designated operator of Istanbul New Airport, has appointed SITA to implement its innovative baggage tracking solution at what will be one of the world’s largest airports, allowing airlines to meet IATA Resolution 753’s baggage tracking requirements from day one.
The airport, due to open in 2018, will have capacity to accommodate 90 million passengers a year. Upon completion of all four phases, the passenger capacity will reach over 200 million annually, with the requirement to track more than 75,000 bags an hour. The potential for bags to be mishandled in such a busy environment will be significantly reduced with SITA’s baggage solution by providing information on where every single bag is on its route through the airport.
Istanbul New Airport’s partnership with SITA will provide the IT infrastructure that makes it possible for airlines to track bags at key points in the journey, including check-in, transfer and arrival. Airlines will also be able to receive updates on where their baggage is at each step of the journey, allowing them to comply with IATA Resolution 753.
“We fully understand that having the right technology will be essential to the successful operation of the new airport and future-proofing it for decades to come,” explains Yusuf Akçayoğlu, CEO of İGA Airports Construction. “It is also critical to ensuring our passengers fully benefit from our new, world-class facilities by providing innovative systems that make the journey through the airport enjoyable and effortless. We are confident that we will conclude this cooperation successfully.”
Jihaf Boueri, SITA Vice President Airports for Middle East, India and Africa, adds: “Baggage is one key area where technology is improving the passenger experience. Increasingly airlines and airports are helping to relieve the anxiety of waiting for bags to arrive by providing real-time information on the status of their bags to passengers. At the same time, by understanding where a bag is at any point in its journey, airlines will be able to act proactively to ensure that a bag is correctly allocated to a flight, ensuring it arrives with the passenger at their destination.”
SITA’s Baggage Report 2017 showed that baggage management by airlines globally improved again in 2016 as the industry focuses on technology investments. According to the report, the rate of mishandled bags was 5.73 bags per thousand passengers in 2016, down 12.25% from the previous year and the lowest ever recorded.