The trial of Google Glass at Edinburgh Airport will run until the end of 2014, and the airport will then assess if a permanent implementation will be of benefit.
Members of the airport’s customer welcome team will use the technology, which can be used to search the Web using voice commands. They will be able to provide travellers with real-time flight information and foreign language translation to help overcome any potential language barrier, as well as answer general enquiries about the airport and the city of Edinburgh.
Edinburgh Airport’s trial of Google Glass follows a similar pilot by Virgin Atlantic in the Upper Class Wing at Heathrow Airport earlier this year. Virgin Atlantic has since announced that it plans to make Google Glass a permanent fixture as part of its customer service strategy.
“We’re always looking for new and innovative ways to improve the airport experience for our passengers and the Google Glass trial is a great example of how we’re thinking outside the box,” Gordon Dewar, Chief Executive of Edinburgh Airport, commented. “The fact that it’s the first trial of its kind in a Scottish airport is exciting as it shows we’re leading the way in how we interact with our passengers. Over the next few months we’ll be able to establish whether this product is suitable for an airport environment.”
