Comments for Airport Business http://www.airport-business.com The Leading Airport Magazine Tue, 14 Jul 2015 14:45:12 +0000 hourly 1 Comment on Helsinki Airport trials portable charging devices by iain.henderson2@gmail.com http://www.airport-business.com/2015/07/helsinki-airport-trials-portable-charging-devices/#comment-143036 Tue, 14 Jul 2015 14:45:12 +0000 http://www.airport-business.com/?p=11051#comment-143036 Maybe some passenger would like to keep the charger as a souvenir, perhaps selling them could be an additional option.

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Comment on The €20 million transformation of Belgrade Nikola Tesla Airport by qantasville@gmail.com http://www.airport-business.com/2015/07/belgrade-airports-e20-million-transformation/#comment-141755 Fri, 03 Jul 2015 04:57:30 +0000 http://www.airport-business.com/?p=10959#comment-141755 Thanks God. It is time to be Serbian airport structures start to lifting. After laging so long. Not only for main Serbian Belgrade’s airport but to start to developing anadrer four to five airports for feeder trafic. As Minister for development and transport Ms Zorana Mihailovic have publicly say. After reactivated Nis airport in south-east of the country, now partly redy for service airport MORAVA – KRALJEVO in central Serbia desperatly avayting green light from Belgrade… Brighter time started to shining, after long, long ”night”. Well done Serbia.
Rodney Marinkovic, AME (ret..). Sydney AUSTRALIA

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Comment on 10-year transformation programme unveiled by Manchester Airport by tony russell http://www.airport-business.com/2015/06/10-year-transformation-programme-unveiled-manchester-airport/#comment-141233 Fri, 26 Jun 2015 08:43:29 +0000 http://www.airport-business.com/?p=10878#comment-141233 spend money inproveing a smooth passage through passport control .before any thing else

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Comment on Edinburgh embracing competition with more routes and €200m investment programme by James http://www.airport-business.com/2015/06/edinburgh-embracing-competition-routes-e200m-investment-programme/#comment-141213 Thu, 25 Jun 2015 21:14:06 +0000 http://www.airport-business.com/?p=10704#comment-141213 I commute to London via edinburgh airport on a weekly basis and have done so for almost five years. I also travel extensively in Europe. I can honestly say that Edinburgh, once an excellent airport, is now one of the worst. Over the last thee years the passenger experience has diminished significantly. The passenger drop-off simply does not work, acess to the airport by road is the worst of any airport I have ever visited and the new security checking area is a disaster. GIP may be delivering higher passenger numbers and thus higher revenues, but the infrastructure is not ready and the result is a mess. I am now reorganising my work schedule in order that I can switch to the train.

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Comment on Re-establishing international service at Houston William P. Hobby Airport by George P. Vittas http://www.airport-business.com/2015/06/re-establishing-international-service-houston-william-p-hobby-airport/#comment-141015 Tue, 23 Jun 2015 17:28:54 +0000 http://www.airport-business.com/?p=10868#comment-141015 Congratulations to HAS and Southwest Airlines, but let’s be clear, HAS doesn’t “fly” anywhere…. The job of an airport is to efficiently develop, operate and maintain airport infrastructure in an environmentally sustainable manner. To do its job, an airport operator needs revenue and it gets much of it from its airline tenants, many of which also invest in the airport facilities from which they operate, as Southwest has done at HOU. Facilities, the most important of which are gates, control an airline’s flight schedule and in turn determine available seat miles (ASM), which is the only true measure of capacity. Everything else determines how efficiently that capacity can be offered and operated, which in turn determines an airline’s profitability and, therefore, its ability to pay for the privilege of using the infrastructure developed, operated and maintained by an airport owner/operator… Airport managers sometimes exaggerate the role of their airports in the air transportation equation just as airlines sometimes do, but in doing so they each tend to upset the balance of what is often a fragile partnership. The most successful airport owners/operators are partnering well with their tenant airlines. HAS seems to be one of those, DFW is another.

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Comment on Liverpool John Lennon investing in enhanced customer experience by Lee McLean http://www.airport-business.com/2015/06/liverpool-john-lennon-investing-enhanced-customer-experience/#comment-140927 Mon, 22 Jun 2015 20:44:52 +0000 http://www.airport-business.com/?p=10710#comment-140927 Great news. I live in Bolton and find it so much easier flying from Liverpool Airport than Manchester. A much nicer experience too. The main thing it lacks though is a railway station straight to the airport. That would be a game changer however the above news is welcome. Onwards and upwards!

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Comment on Innovation Showcase by Paul http://www.airport-business.com/2015/04/innovation-showcase/#comment-138311 Sun, 31 May 2015 08:40:02 +0000 http://www.airport-business.com/?p=10311#comment-138311 How about something DXB are doing like @DXBUpdates: https://www.linkedin.com/pulse/airports-what-happens-adverse-weather-sandstorm-paul-brugger

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Comment on LS leads specialist drive with Paris M&M’s store by Abid LATIF http://www.airport-business.com/2014/09/groundbreaking-concepts-travel-retail/#comment-132363 Thu, 09 Apr 2015 05:30:27 +0000 http://www.airport-business.com/?p=8921#comment-132363 Really excellent experience visiting Paris CDG airport outlet of M&M. Fully tempting, colorful and even attractive for adults and superb for juniors. Well done. Very good customer friendly team as well deputed on the shop. Carry the flag forward.

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Comment on New Oslo MD Øyvind Hasaas to focus on terminal development by Soph Katt http://www.airport-business.com/2014/06/new-oslo-md-oyvind-hasaas-focus-terminal-development/#comment-16216 Fri, 18 Jul 2014 12:03:52 +0000 http://www.airport-business.com/?p=8560#comment-16216 The terminal 2 project also includes upgrades to the roadway system and the redevelopment of the forecourt areas. The ongoing construction works form the first phase of the two-phased Terminal 2 project.

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Comment on European Commission proposes revised Air Passenger Rights regulations by Smith http://www.airport-business.com/2013/04/european-commission-proposes-revised-air-passenger-rights-regulations/#comment-9289 Sat, 27 Apr 2013 18:28:06 +0000 http://www.airport-business.com/?p=7218#comment-9289 Tesco, one of the world’s largest and most successful retailers has just announced that they will reduce investment in physical stores and add more investment to online retail, because this is what their customers want. They have also created airport pre-order online kiosks.

Meanwhile Airports, who are transport operators and not expert retailers, for some reason think that they can “buck the trend” and persuade the growing trend of online consumers that they want to shop in the old modus operandi and not the new, online version.

It was this failure to grasp the future that caused the demise of the music publishing industry, camera film manufacturers, record retailers and video cassette hire operations… not to mention travel agents, insurance brokers and many more.

Adjust or collapse… the choise is yours!

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Comment on One bag rule severely impacting retail revenues by Mark Scott http://www.airport-business.com/2010/07/one-bag-rule-severely-impacting-retail-revenues/#comment-4578 Fri, 27 Jan 2012 17:44:30 +0000 http://www.airport-business.com/?p=2444#comment-4578 Duty Free or otherwise it is about purchasing products. When to buy is not necessarily that important if you can’t consume the commodities enroute. No one really wants to carry on and then off again – including the airlines.

The vested interest is the stores on departure who have fought long and hard to get the concessions so want all passengers to buy before they fly. In most cases the passengers return to the same airport so could buy on the way back – only the goods are not as keenly priced as those found at a supermarket(or high street retail outlet) and can be loaded straight into the car with all the other shopping.

Buying on arrival makes sense for all parties except the shops at departure who occupy the airport like wallet raiding parties. The only difficulty is that another shop needs to be established in the ingoing channel rather than outgoing.

Both direction businesses can be enhanced by specific offers dynamically inserted into the travellers’ documents as Securidox can do.

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Comment on Embracing automation to enhance customer service by ANIL KUMAR KOHLI http://www.airport-business.com/2011/12/embracing-automation-to-enhance-customer-service/#comment-4493 Wed, 28 Dec 2011 12:52:48 +0000 http://www.airport-business.com/?p=6006#comment-4493 I HAVE TAKEN NOTICE OF YOUR EFFORTS IN REVAMPING IT OPERATIONS ON SMARTPHONE BASED APPLICATIONS AT MIDDLE EAST BASED INTERNATIONAL AIRPORTS.I HAVE BEEN AWARE OF YOUR IT CAPABILITIES IN BUILDING AIRPORT INFRASTRUCTURE FOR OVER 20 YEARS, STRANGELY ENOUGH YOU HAVE HAD NO PRESENCE IN INDIAN MARKET PLACE. CAN YOU IMPLEMENT INTEGRATED TICKETING SYSTEMS FOR AIRLINES IN INDIA.

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Comment on ASQ: Benchmarking passenger satisfaction by debbie smith http://www.airport-business.com/2011/01/asq-benchmarking-passenger-satisfaction/#comment-4361 Thu, 24 Nov 2011 18:00:14 +0000 http://www.airport-business.com/?p=4768#comment-4361 Satisfaction alone is not a sufficient metric to determine quality of service–in fact there is evidence that satisfaction is only part of the “story”. Many marketers learned years ago that it is possible to have “satisfied” customers and still loose market share! Other factors such as likelihood to recommend the airport, intension to plan travel through that airport in the future (repurchase) and other factors constituting value, can be as, if not more important in how travelers will choose to spend their travel dollars.

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Comment on ASQ: Benchmarking passenger satisfaction by David-mj http://www.airport-business.com/2011/01/asq-benchmarking-passenger-satisfaction/#comment-3558 Mon, 04 Jul 2011 08:58:30 +0000 http://www.airport-business.com/?p=4768#comment-3558 While I have yet to become a respondent to an ASQ survey, I believe it’s a good idea to make passenger satisfaction the benchmark of an efficient airport. I hope more airports undertake these surveys, not only so they can evaluate where they stand with other airports, but also so that they can gather feedback from their passengers, who are the core of their service.

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Comment on EC Vice President Kallas commends Airport Carbon Accreditation by Roshan Lal http://www.airport-business.com/2011/01/ec-vice-president-kallas-commends-airport-carbon-accreditation/#comment-3157 Tue, 19 Apr 2011 14:55:56 +0000 http://www.airport-business.com/?p=4711#comment-3157 Dear Mr Kallas,
I read your views in tackling CO2 emission level & make environment user friendly.
Let me share my personal experience in tackling this issue while I was Head at 3 international airports in India.Being a Chairman/ Convener of Airfield Environment Management Committee,all efforts were made to improve overall hygiene and cleanliness standards while reducing CO2 levels ,but somewhere due to political interferences & other reasons I was not much successful in reaching near ICAO norms/standards.
May I reach you with a request to frame simple DOs & DON’Ts which can be tabulated to make a ready reckoner for airport management to read/study & implement at their airport.

Something a simple but assertive action will go a long way to tackle this issue by the airports.

Thanx & regards,
Roshan Lal

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Comment on Schiphol innovating to ensure sustainable growth by Roshan Lal http://www.airport-business.com/2011/04/schiphol-innovating-to-ensure-sustainable-growth/#comment-3098 Fri, 15 Apr 2011 17:42:21 +0000 http://www.airport-business.com/?p=5078#comment-3098 In my country i.e. India,I was Head of three international airports & Cargo Department till 2006 when I got superannuated from my organization.

During my tenure as Airport Director,I learnt that my organization i.e. Airports Authority of India ( AAI ),a central Govt.Public Sector Undertaking has devised a plan to upgrade 12 international airports,8 custom airports,23 civil enclaves and 81 domestic airports ( Total-124 airports ).We all were wondering where will we get pax load / cargo load and airport operators to run these airports on profit????

Let me tell you ,all greenfield airports are running to their full capacity,metro airports have picked up good traffic both in pax load & cargo load.And airports are doing pretty good business.

It only confirms my thinking that if you provide good infrastructure at the airports,it is definite that business will be picked up in due course of time.And if you don’t provide essentials at the airports,they will pack up sooner or later.

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Comment on LAGs restrictions removal – too much, too soon? by Smith http://www.airport-business.com/2011/01/lags-restrictions-removal-too-much-too-soon/#comment-2689 Thu, 03 Feb 2011 19:34:17 +0000 http://www.airport-business.com/?p=4664#comment-2689 Even if the LAGS security issues are resolved in time, who is going to properly inform the consumer as to what he can carry and where? Let us assume that an EU airport permits an outbound EU traveller to carry is duty-free liquids (or any liquids) to a a non EU destination. What is going to happen when a non EU airport security guard says “we don’t care what the EU says, you cannot carry these liquids through in transit”? Allowing travellers to carry LAGS, which may subsequently be confiscated at another (non EU) location is likely to be a bigger threat to sales than the current restrictions as the consumer backlash could be huge and the media will love to jump on this issue.

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Comment on One bag rule severely impacting retail revenues by Gerg http://www.airport-business.com/2010/07/one-bag-rule-severely-impacting-retail-revenues/#comment-607 Wed, 28 Jul 2010 20:25:27 +0000 http://www.airport-business.com/?p=2444#comment-607 This “arrival shop” talk is nonsense. People often want to buy something from the country they depart, not from the country they arrive at. Most local goods of the departure airport will not be on sale on arrival.

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Comment on One bag rule severely impacting retail revenues by Smith http://www.airport-business.com/2010/07/one-bag-rule-severely-impacting-retail-revenues/#comment-455 Thu, 22 Jul 2010 20:52:07 +0000 http://www.airport-business.com/?p=2444#comment-455 This is a quotation easily found on google when searching “arrivals duty free” …. it is a quote from an ACI North America website dated Feb 2008. Why can there be one such assertion on one side of the Atlantic and a completely diverse view from the other? In fact, no regulations need to be changed in The EU for the reasons stated above, so why can Europe not embrace the change that it likely to come across the pond?

“Arrivals Duty Free represents a unique win-win opportunity for the federal government to help Canadian duty free operators and their” …Ottawa Feb 7th.

“Arrivals Duty Free represents a unique win-win opportunity for the federal government to help Canadian duty free operators and their airport hosts while also increasing federal tax revenue,” said CAC President and CEO Jim Facette”

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Comment on Airport parking – harnessing the internet to drive revenues by think Inverness Airport Parking http://www.airport-business.com/2008/02/airport-parking-harnessing-the-internet-to-drive-revenues/#comment-449 Thu, 22 Jul 2010 09:38:58 +0000 http://www.airport-business.com/?p=1175#comment-449 High variation in parking charge found in UK parking. I don’t know why this happens so. Inverness Airport Parking is much better than all these parkings and is ideal for short stays and long stays. You can save up to 60% of your expense here Take advantage of this

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Comment on One bag rule severely impacting retail revenues by Steve http://www.airport-business.com/2010/07/one-bag-rule-severely-impacting-retail-revenues/#comment-375 Mon, 19 Jul 2010 15:58:26 +0000 http://www.airport-business.com/?p=2444#comment-375 Couldn’t agree more – there is general confusion surrouding “one bag”, and many are just not buying. Close on 70% of the questions put into us are on “limits allowed on departure” and “why am I not allowed to buy it when I arrive.”

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Comment on One bag rule severely impacting retail revenues by Slaney http://www.airport-business.com/2010/07/one-bag-rule-severely-impacting-retail-revenues/#comment-374 Mon, 19 Jul 2010 14:55:38 +0000 http://www.airport-business.com/?p=2444#comment-374 It makes perfect sense (particularly for the passenger who never gets asked) to device a “facility” for customers to pick up their goods (duty free or duty paid) on ARRIVAL thus helping the customer (hauling the goods around with them), the airline (flammable liquor on board and the cost of flying the weight of the duty free goods) and the airport authority (revenue earner for arrival shops)….. it is only the incumbent cartel of duty free owners who do not wish to look into this scenario! What out boys…. your D-Day is fast arriving!

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Comment on One bag rule severely impacting retail revenues by Smith http://www.airport-business.com/2010/07/one-bag-rule-severely-impacting-retail-revenues/#comment-357 Sun, 18 Jul 2010 08:53:58 +0000 http://www.airport-business.com/?p=2444#comment-357 Sales made outbound from airports within the EU for intra EU travellers are not duty-free at all and for this reason there is no legal reason why these sales need to be made outbound and carried on board for “export”. The business is conducted in this manner due to tradition only. LCC’s who dominate the EU traffic make huge ancillary revenues from baggage and also they like on-board carry on restrictions as it improves the turn round/boarding time of aircraft. Perhaps airlines, retailers and airports should think creatively to not only generate more sales, but to overcome these problems with on the ground delivery and pre-order, rather than create rules to protect a practice which is not really necessary due to the lack of requirement for the exportation of EU purchased goods.

Many EU retailers are already opening “arrivals” shops in baggage halls of EU airports, WDF have lead the way in The UK and Spain is now following this example, as are other airports.

Much as this is a radical way forward, it does provide a solution to this impasse as it overcomes many negatives such as security, LAGS, convenience and weight. Furthermore, the customer should be king…..what would they like?

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Comment on Rutten of the Schiphol Group becomes President of ACI EUROPE by Reflecting on ACI World meeting « Airport Check-In http://www.airport-business.com/2009/10/rutten-of-the-schiphol-group-becomes-president-of-aci-europe/#comment-98 Thu, 05 Nov 2009 14:57:14 +0000 http://www.airport-business.com/?p=1956#comment-98 […] presenters included Catherine Mayer of SITA (someone with more energy than any two other people), Ad Rutten of Amsterdam and also the CEO of Abu Dhabi Airport, John […]

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Comment on Rutten of the Schiphol Group becomes President of ACI EUROPE by Defining the airport-airline relationship « Airport Check-In http://www.airport-business.com/2009/10/rutten-of-the-schiphol-group-becomes-president-of-aci-europe/#comment-97 Wed, 04 Nov 2009 15:44:46 +0000 http://www.airport-business.com/?p=1956#comment-97 […] Ad Rutten from Amsterdam talked about how they built a terminal to meet the stated needs of a specific low cost carrier. But passengers hated it and started booking away; it was also increasing costs in other less visible ways. The airline missed the forest for the trees.  […]

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