Categories
IT & Passenger Processing Articles
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April, 2013An insight into the world of boarding bridges
Callum Tennent spoke with one of the world’s biggest boarding bridge solutions providers – ADELTE – to gain a better insight into this aspect of the passenger experience.
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November, 2012LAX plans multi-sensory passenger experience
Los Angeles International Airport (LAX) is currently undergoing a major transformation, the centrepiece of which is the new Bradley West Terminal. Ahead of participating in the 1st Future Travel Experience Europe Conference at ACI Airport Exchange, Dominic Nessi, Deputy Executive Director & Chief Information Officer, Los Angeles World Airports (LAWA), spoke to Ryan Ghee about the unique passenger experience that is being created.
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November, 2012Improving the airport experience
Traditional signage and manned information kiosks are becoming less commonplace as airports and airlines continue to offer new solutions to assist with passenger enquiries and create a more relaxing airport environment. Ryan Ghee reports.
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June, 2012New report reveals more digital interaction between airports and passengers
ACI EUROPE’s ‘Digital Report 2012’ was launched at the 21st ACI EUROPE Airport Trading Conference and Exhibition in Oslo in April. A follow-up to last year’s ‘Airports 2.0’ report, this year’s report has an even broader scope and highlights the ways that airports are making the most of social media, smartphones and internet-connectivity, to forge a stronger relationship with passengers. Ryan Ghee reports.
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June, 2012Embracing biometric technology
To further optimise and secure the processing of passengers through immigration, Amsterdam Airport Schiphol has deployed the latest generation of automated border control (ABC) eGates, which make use of facial recognition technology. Ryan Ghee reports.
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June, 2012The evolution of the kiosk
As self-service becomes a more prominent feature of the modern day passenger experience, the traditional check-in kiosk has had to evolve in order to ensure that it continues to add value. Ryan Ghee reports.
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June, 2012Optimising operations
A successful trial of the Total Airport Management Suite (TAMS) – which has been designed to optimise airport operations and facilitate the integrated management of air and landside airport processes – was recently completed at Stuttgart Airport. Dr Christoph Meier, TAMS Project Manager at Siemens, outlined the findings of the trial to Ryan Ghee.
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December, 2011Embracing automation to enhance customer service
With the adoption of self-service technologies in the airport environment consistently increasing, automation is fast becoming a vital part of the overall air travel process. Ryan Ghee discussed how automation is impacting on airport customer service levels with Catherine Mayer, vice president, SITA.
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June, 2011Next-generation gates prove viability of self-boarding
As self-service continues to be explored by airports and airlines as a means of expediting passenger processing and reducing costs, self-boarding has emerged as a viable concept. Ryan Ghee reports.
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October, 2010ADAC’s pioneering passenger processing and training innovations
Abu Dhabi Airports Company (ADAC), owner and operator of all five airports in the emirate of Abu Dhabi, has reported strong performance in the first half of 2010, with an 11.7% increase in passenger traffic at Abu Dhabi International Airport. The airport has implemented a number of IT and system upgrades to check-in facilities, while ADAC recently opened its pioneering training facility, the Gulf Centre for Aviation Studies (GCAS).
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July, 2010Driving forward the CUPPS initiative
IATA officially released the CUPPS (Common use Passenger Processing System) Technical Specification on 15 November 2009. Ross Falconer reports on how the initiative will be driven forward and the significant improvements that are expected on the current, multiple CUTE environments.
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December, 2009CUPPS to realise cost and time savings
CUPPS (Common Use Passenger Processing System) is a true collaborative industry effort, bringing together airports, airlines and vendors. Replacing the existing CUTE standard, for airlines it means a single application can be used for all CUPPS sites, regardless of platform provider; for airports CUPPS makes it easier to adopt common use by updating the old Recommended Practice. IATA officially released the CUPPS Technical Specification on 15 November. Ross Falconer reports.
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March, 2009Automated IT solutions – a growing trend at airports
Advances in IT are leading to innovative processing solutions that are not only maximising the efficiency of passenger services, but also increasing revenue gains for airports. Louise Driscoll examines the growing presence of new technology in the provision of automated parking systems and check-in services and their role in transforming the end-to-end passenger experience.
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