Categories
IT & Passenger Processing Articles
-
December, 2011Embracing automation to enhance customer service
With the adoption of self-service technologies in the airport environment consistently increasing, automation is fast becoming a vital part of the overall air travel process. Ryan Ghee discussed how automation is impacting on airport customer service levels with Catherine Mayer, vice president, SITA.
-
June, 2011Next-generation gates prove viability of self-boarding
As self-service continues to be explored by airports and airlines as a means of expediting passenger processing and reducing costs, self-boarding has emerged as a viable concept. Ryan Ghee reports.
-
October, 2010ADAC’s pioneering passenger processing and training innovations
Abu Dhabi Airports Company (ADAC), owner and operator of all five airports in the emirate of Abu Dhabi, has reported strong performance in the first half of 2010, with an 11.7% increase in passenger traffic at Abu Dhabi International Airport. The airport has implemented a number of IT and system upgrades to check-in facilities, while ADAC recently opened its pioneering training facility, the Gulf Centre for Aviation Studies (GCAS).
-
July, 2010Driving forward the CUPPS initiative
IATA officially released the CUPPS (Common use Passenger Processing System) Technical Specification on 15 November 2009. Ross Falconer reports on how the initiative will be driven forward and the significant improvements that are expected on the current, multiple CUTE environments.
-
December, 2009CUPPS to realise cost and time savings
CUPPS (Common Use Passenger Processing System) is a true collaborative industry effort, bringing together airports, airlines and vendors. Replacing the existing CUTE standard, for airlines it means a single application can be used for all CUPPS sites, regardless of platform provider; for airports CUPPS makes it easier to adopt common use by updating the old Recommended Practice. IATA officially released the CUPPS Technical Specification on 15 November. Ross Falconer reports.
-
March, 2009Automated IT solutions – a growing trend at airports
Advances in IT are leading to innovative processing solutions that are not only maximising the efficiency of passenger services, but also increasing revenue gains for airports. Louise Driscoll examines the growing presence of new technology in the provision of automated parking systems and check-in services and their role in transforming the end-to-end passenger experience.
From the latest issue
