Ground Handling Articles
Airports’ efforts to provide a seamless, enjoyable customer experience include comprehensive assistance to Passengers with Reduced Mobility (PRMs). Here, Ross Falconer examines some of the latest developments from two key service providers.
A fantastic summer of sport for Great Britain drew to a close on 9 September with the end of the Paralympic Games. On 10 September, London-Heathrow waved goodbye to 5,000 departing Paralympic athletes and officials. Nick Cole, Head of Olympic and Paralympic Planning, London-Heathrow, outlined the unique challenges presented by the Paralympics and the positive lasting legacy for the airport, to Ross Falconer.
EU Regulation 1107/2006 has been in place since July 2008 to protect the rights of disabled persons and persons with reduced mobility (PRMs) and work is continually being done to enhance both the effectiveness of the Regulation and the quality of the service offered to PRMs. Ryan Ghee reports.
Ahead of her presentation at the 11th ACI EUROPE Ground Handling and Airport Charges Conference, taking place at Airport Exchange, Christina Cassotis, VP and head of airports for aviation consultancy firm SH&E, previewed her assessment of the ground handling market. Louise Driscoll reports.