Ground Handling Articles

  • Omniserv provides PRM services to London-Heathrow and Glasgow airports in the UK, handling around one million passengers requiring special assistance each year.

    World-class PRM services

    Airports’ efforts to provide a seamless, enjoyable customer experience include comprehensive assistance to Passengers with Reduced Mobility (PRMs). Here, Ross Falconer examines some of the latest developments from two key service providers.

  • 1,000 volunteers were recruited from local communities to assist travellers at London-Heathrow. The airport hopes this success will be continued. “We would like to have permanent volunteers, local people, working with us to welcome passengers to London and provide the best possible passenger experience,” commented Cole.

    Heathrow’s Paralympic success leaves lasting legacy

    A fantastic summer of sport for Great Britain drew to a close on 9 September with the end of the Paralympic Games. On 10 September, London-Heathrow waved goodbye to 5,000 departing Paralympic athletes and officials. Nick Cole, Head of Olympic and Paralympic Planning, London-Heathrow, outlined the unique challenges presented by the Paralympics and the positive lasting legacy for the airport, to Ross Falconer.

  • The European Commission will soon publish ‘Guidelines for Regulation 1107/2006’, which will be aimed at further improving the level of service offered to passengers with reduced mobility.

    Improving air travel for PRMs

    EU Regulation 1107/2006 has been in place since July 2008 to protect the rights of disabled persons and persons with reduced mobility (PRMs) and work is continually being done to enhance both the effectiveness of the Regulation and the quality of the service offered to PRMs. Ryan Ghee reports.

  • Cassotis: “There has been a dramatic shift in the growth of the low-cost carriers who have entered into new markets and provided new business opportunities. It has opened up new airports that weren’t previously open.”

    Evolution of the ground handling market

    Ahead of her presentation at the 11th ACI EUROPE Ground Handling and Airport Charges Conference, taking place at Airport Exchange, Christina Cassotis, VP and head of airports for aviation consultancy firm SH&E, previewed her assessment of the ground handling market. Louise Driscoll reports.

Subscribe to our newsletter

From the latest issue

About ACI EUROPE Airport Business
ACI Europe Events

Popular Stories

Airside Safety Surveys

Airport Business Special Reports