This year’s ACI EUROPE Best Airport Award in the ‘over 25 million passengers’ category went to Rome Fiumicino. It is the second consecutive year that the airport has triumphed in the category.
Rome Fiumicino Airport excels in linking its operational excellence to its effective passenger-centric approach. The judges were impressed by the airport’s strong focus on innovation – such as the SESAR Airport Operations Plan – both in terms of technology and people management. The airport was also recognised for its safety management strategy, close cooperation with the airlines, continuous performance monitoring, clear environmental targets and active local engagement.
In particular, the airport has excelled in service quality for passengers, technological innovation and infrastructure efficiency.
The award was made possible as a result of having reached outstanding levels of quality in all areas of infrastructure and service thanks to “Atlantia Care” – started almost five years ago when Fiumicino was bottom of the table in terms of quality. In fact, the panel’s award underscores the outstanding results of Aeroporti di Roma, illustrating how innovation in technology and management can enhance the efficiency of operations and service quality as it has done with e-gates. These high standards have led to Fiumicino obtaining one of the highest rates in Europe for departure flights leaving on time. The judges were particularly impressed by the terminal’s efficiency and focus on managing security, as well as how it worked closely with its airlines and continuously monitored its performance and environmental targets.