It seems unquestionable that biometric self-service has become one of the great accomplishments of 21st century aviation. For airport operators, airlines and passengers it means a quantum leap in speed, security, comfort and efficiency. Biometrics allows for instant recognition procedures, either to proceed to the next journey stage, purchase a souvenir or to enter a lounge. It’s all about ease, intuitiveness, efficacy, fulfilment, empowerment.
Remarkable all-biometric curb-to-gate strategies are being led by airports including Carrasco International, in partnership with passenger experience expert Vision-Box.
The success of biometrics has been so overwhelming, that airports and airlines are designing their digital transformational strategies to take full advantage of biometric. Face recognition is the enabler of fully connected, passenger-centric ecosystems.
Extending its use to create a consistent, end-to-end experience is the newest trend in digital transformation. Individual moments powered by facial recognition are being prolonged to span the entire airport journey and harmonise the whole experience.
Pioneering curb-to-gate journeys
Remarkable all-biometric curb-to-gate strategies are being led by Bengaluru, Aruba, Sydney, Schiphol and Carrasco International Airports, in partnership with passenger experience expert Vision-Box.
4.0 passenger management technology is allowing the verification of identity data only once and establishing facial biometry as the unique identifier needed for all-stages clearance. Biometric human-centric touchpoints then engineer quick, on the move transactions, capturing and authenticating facial features as passengers progress in their journey. No need to present documents or stop at any clearance point. No juggling passport and boarding passes. No queues or wait lines.
Seamless Travel Orchestration
Kernel of the new experience, end-to-end orchestration platforms are successfully managing the entire airport journey. They provide the ability to define and monitor people’s flows, promote on-time flights, effective operations and risk anticipation and establish a privacy-protected informational network, which empowers travel stakeholders to excel in service delivery and offer passengers a frictionless journey.
These overarching platforms are powering the 4.0 future-proof airport digital transformation. Vision-Box developed Orchestra™ is the brain of passenger operations, controlling the complex airport 4.0 informational structure and integrating all IoT ready devices – such as common-use self-service kiosks, counters, baggage-drop, on-the-move biometric gateways or totems – into a fully connected network.
Orchestra™ is the only platform that prioritises the protection and privacy of travellers. As the only identity management platform Privacy by Design™ certified, it meets the demands and legal requirements of data privacy and security. Passengers are the owner of data. They approve specific transactions for predefined uses to authorised stakeholders, using face biometrics as the trigger. Passengers trust the system because they are in control.
The success of biometrics has been so overwhelming, that airports and airlines are designing their digital transformational strategies to take full advantage of biometric. Face recognition is the enabler of fully connected, passenger-centric ecosystems.
Next-gen human-to-machine interaction
Seamless ecosystems potentiate the evolution of new self-service interaction models. New AI virtual assistants recognise passengers, guide them towards their gate, provide instructions, or announce retail offers based on their tastes. Mobile ID allows for the authentication of trusted virtual IDs securely stored on mobile devices. Mobile phones become your passport, both of which can stay in your pocket.
Above all, biometric-powered Seamless Airports are evolving ecosystems with a world of immersive experiences, rewarding relationships and trendy lifestyles to explore and promote.
