Hamburg Airport has launched a new fully automated baggage drop, developed and manufactured by Materna. The kiosks will provide passengers with more independence and flexibility at departure.
Since November 2017, 10 self bag drop kiosks have been in operation in Terminal 1. Additionally, four automated check-in stations have been installed.
The kiosks are equipped to provide service for all airlines and are currently being used by Air France, KLM and easyJet.
“Already after just a short period of operation, we can see that our passengers are not having any problems with the new equipment,” says Johannes Scharnberg, Director of Aviation, Hamburg Airport. “And we are very happy with the system’s stability. Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback. We have hardly encountered any technical anxiety on the part of our passengers. The system is straightforward and self-explanatory. Staff are on hand to provide personal support with the process at any time. So nobody needs to worry about being stuck with a machine and no human help.”
The self bag drop services are user-friendly and comply to the highest security standards. The design of the complete system fits well in the architecture and atmosphere of the terminals.
Moreover, the self bag drop system is based on the international CUSS standard (Common Use Self-Service). This allows airlines to deploy their own applications on self bag drop equipment around the world without having to redevelop or adapt each time.
Dr Georg Oschmann, Executive Vice President Mobility, Materna, commented: “With our Danish partner, Marcus Pedersen, we found an attractive solution. And with numerous self-service projects at over 70 airports worldwide behind us, we have a great deal of experience in the implementation of self-service solutions for passenger handling.”