Airports can be a stressful environment for those with hidden disabilities, and Aberdeen Airport is committed to ensuring that all passengers using the facility are able to travel in a stress-free environment.
The airport now offers passengers the opportunity to have familiarisation tours prior to their travel plans, as well as the option of wearing a hidden disability lanyard while in the facility. The lanyards, which are voluntary for passengers, act as a discreet indicator to airport staff to easily identify passengers who may need additional or specialised support. The lanyards are anticipated to be particularly useful for passengers when passing through the central security search areas at the airport.
Carol Benzie, Managing Director, Aberdeen Airport, comments: “Putting the passengers first is at the core of our priorities and, as part of this, we are making a concentrated effort to make the airport a more accessible and inclusive environment for passengers. The launch of the new hidden disability lanyards and familiarisation tours is an initiative that we are very proud to support with the aim of providing a user-friendly airport for all of our passengers.”
Lanyards can be requested in advance or on the day of travel at the special assistance area of the terminal.