SITA
SITA is the number one ICT provider to airports around the world and is dedicated to making them more technologically innovative. Its wide experience means it understands the complexities and pressures of running an airport. SITA embraces and implements technologies such as Business Intelligence, NFC, Beacons and the Cloud. Every day, it helps airports become more innovative, increase their competitiveness, accelerate their growth, and strengthen the loyalty of their passengers.
SITA offers the industry’s broadest portfolio, which covers every aspect of the industry from managed global communications, to passenger, baggage, and airport operations. It complements this with consultancy in the design, deployment and integration of IT solutions.
SITA’s airport services focus on the complete integration of technology systems at airports. As a result, SITA helps airports collaborate with all stakeholders to maximise passenger satisfaction, ensure operational excellence and enhance commercial and financial success. SITA has a unique understanding of the complexities of running an airport day-to-day, and its solutions embrace the latest technologies and innovations. SITA’s solutions for passenger and baggage processing, departure and arrival control, terminal management and multimedia display systems set the standards for efficiency to help airports to achieve operational excellence.
Vanderlande
Vanderlande is the global market leader in baggage handling systems for airports, and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions.
Vanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the world’s top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a variety of customers, including the four largest parcel and postal companies in the world. In addition, 12 of Europe’s top 20 e-commerce companies and many distribution firms have confidence in Vanderlande’s efficient and reliable solutions.
The company is also a leading supplier of warehouse automation solutions.The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and lifecycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 3,300 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of more than one billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions.
FeedbackNow
FeedbackNow is the leading real-time feedback system for airports and airlines. Based on the intuitive Smiley Boxes, the solution is the only one ideally suited to be used in every key aviation service area (security, toilets, check-in, retail, hospitality, baggage claim, etc) in order to ensure full passenger satisfaction across all touch points.
FeedbackNow was founded on a simple idea – improve service at airports, stores, hotels, restaurants… on the basis of direct customer feedback. The innovative solution is used to gather the feedback of customers at different key places for the improvement of customer satisfaction regarding all services offered. Renowned European clients include Geneva Airport, Aéroports de Paris, Copenhagen Airport, Thomas Cook, easyJet, METRO, American Express, restaurants, and hotels. The method used is intuitive – customers answer one question regarding services or products by simply pressing a button – without further, unwanted ‘surprises’, such as follow-up questions, emails, calls, etc. This maximises the rate of response, and subsequent real-time alerts are sent out in case of dissatisfied customers in order to react immediately onsite and take corrective action.
Stand A24
ADELTE
ADELTE is an engineering company based in Barcelona, providing engineering know-how and results-driven solutions for airports worldwide.
ADELTE designs, manufactures, installs, operates and maintains state-of-the-art passenger boarding bridges (PBBs), innovative ground support equipment (GSE) and smart terminal solutions, and provides high value technical services which improve performance on the apron and deliver a better experience for passengers. With hundreds of PBBs successfully installed at airports worldwide, ADELTE’s reputation is internationally recognised for setting high standards, not only in design, aesthetics, safety, reliability and comfort, but also in maintenance services, promptness of execution and customer service.
ADELTE will showcase its whole range of products with a special emphasis on its advanced Apron Drive PBB designed and built to provide total safety, unparalleled flexibility and long-lasting performance; its new generation of PCA unit designed to significantly enhance operational performance on the ramp; and its new Automatic Baggage Cart Dispenser, bringing smart technology to the challenge of running busy airport terminals.
As a global airport services partner, ADELTE will also showcase its full range of technical services to both airlines and airports, which ensures continuous and maximum effectiveness on the apron, and guarantees safety and comfort for passengers and operators: training, operation, maintenance, spare parts and refurbishment for equipment such as PBBs, PCAs, GPUs, VDGS, BHMS, etc.
Stand A34
AeroParker
AeroParker is a specialist pre-book and pay e-commerce platform for airports, including yield management which offers a direct channel through which to sell parking and ancillary products to passengers in advance, while building customer relationships for future commercial gain. It has 15 years’ worth of experience delivering fantastic ROI results to a number of airport clients such as London Stansted, Manchester, East Midlands, Bournemouth, Humberside and Avinor airports, and the car park booking service JetParks.
AeroParker is multilingual and comes as standard with car park occupancy forecasting and dynamic pricing, a fully featured dashboard, CRM and advanced reporting. AeroParker integrates with any barrier system and merchant services. You can chose to integrate directly to AeroParker using web services or use our market-leading passenger interface that works on any device at any screen size. AeroParker is Amazon Cloud-hosted and PCI DSS compliant.
Stand A32
Airport Carbon Accreditation
The Airport Carbon Accreditation & WSP stand will showcase the ACI EUROPE-owned programme which encourages and enables airports to implement best practice carbon and energy management processes and to gain public recognition for their achievements. This programme is the airport industry reference standard for airport carbon mapping and management, and is the only industry-specific performance based, voluntary and institutionally endorsed carbon and energy certification label. WSP is the administrator of this programme, and will be in place to provide details of the programme, its benefits, and how to become accredited, as well as information about its carbon and energy management activities.
Stand B9
APCOA PARKING Holdings
APCOA PARKING Group is the leading European parking manager. More than 40 years of operational experience and innovation, the combined know-how from 12 European countries, and a highly diversified portfolio distinguish APCOA PARKING Group from its competitors. More than 30 European airports have chosen APCOA to manage their parking facilities, making the company the market leader in this segment, too. The group currently manages around 1.4 million parking spaces at more than 7,400 locations in Europe. APCOA’s products for airport operators are parking management, e-solutions, taxi management system, parking enforcement and advertising solutions.
APCOA PARKING offers solutions for sustainable growth and operates car parks that make careful use of resources. Technical innovations such as CO2-reduced shuttle buses at airports help cities and airports reduce their CO2 emissions. Lessors can expect a sustainable approach to nature and a sustainable increase in the property’s value from APCOA PARKING. To operate profitably in the long-term, the company offers a sophisticated added value programme.
Stand A16
ThyssenKrupp Airport Systems
ThyssenKrupp Airport Systems is one of the main providers of global gate solutions. The company sells, delivers and maintains passenger boarding bridges with over 4,000 units at airports worldwide. ThyssenKrupp Airport Systems accompanies its clients from the design consultancy phase through to the handing over and beyond, with excellent operation and maintenance services all over the world. Its expertise allows the successful handling of projects no matter their size or characteristics; projects range from a single VIP Bridge to more than 123 bridges in Dubai. The company also focuses on developing other equipment for the airport industry, and in particular in the area of auxiliary equipment.
Stand A30
visitorM
visitorM, based in Ireland, helps airports automate multilingual passenger feedback from every nationality, in every language. It is a solution that gives operational teams meaningful and timely insight that enables an operational response to passenger experience issues.
At the ACI EUROPE General Assembly, Congress & Exhibition, delegates can try visitorM feedback stations and see how visitorM’s multi-lingual passenger feedback goes beyond the press of a button to deliver actionable insight.
Alex Schregardus, founder of visitorM, will be on-hand to discuss how delegates can use qualitative passenger feedback at their airport to help operational teams maintain toilet cleanliness, improve partner performance and measure retail initiatives.
Stand A10
eezeetags
eezeetags, based in The Netherlands, is a company that develops and produces self-service bag tags to be used out of a kiosk or bag drop machine. The unique feature of eezeetags is that there is no need to remove a paper liner to expose the adhesive, this makes it an easily understandable and quick-to-use tag by the passenger. eezeetags create no waste at the point of tagging and cannot be applied in the wrong way because the ‘magic’ adhesive does not stick to anything but itself.
At the ACI EUROPE General Assembly, Congress & Exhibition, delegates can try eezeetags for themselves and see how they are printed. Borry Vrieling, founder and Managing Director of eezeetags, will be personally present to advise the audience and explain why major European airports, including AMS, FRA, HAM and LGW, are using eezeetags for their KLM, Lufthansa, and easyJet bag drop operations. He will also outline how these airports are increasing their capacity and improving the passenger experience, which creates non-aeronautical revenue, since a less stressed passenger is more willing to spend money during dwell time.
Stand B5
Flex-O-Lite
Flex-O-Lite’s airLINES™ Marking System enhances airfield safety, improves markings’ longevity and exceeds ICAO and FAA recommendations to prevent runway incursions.
A complete, innovative solution designed and engineered to provide the highest level of pilot visibility and airside safety while reducing the lifecycle cost of airfield painting due to outstanding durability, Flex-O-Lite’s airLINES™ Marking System includes these key components:
- Type III glass beads with the highest levels of retro-reflectivity
- Incredibly durable Type III acrylic resin paint
- Installation guidance from airLINES™ marking technicians
- Performance guarantees.
airLINES™ is guaranteed to:
- Improve marking longevity
- Extend the lifecycle of critical markings
- Minimise flaking paint, reducing FOD
- Increase the visibility of critical markings
- Increase pilot reaction time, reduce anxiety, lower fatigue
- Increase night time safety and daytime awareness
- Help reduce runway incursions.
Flex-O-Lite’s airLINES™ Marking System is a complete turn-key solution to achieve high performance, long lasting airfield markings that maximise performance and an airport’s return on investment.
Stand B10
ICSA Software International
With over 25 years’ experience, ICSA Software International and ICSA Boardroom Apps Limited are the software companies of ICSA (the Institute of Chartered Secretaries and Administrators).
Renowned for its global entity management, corporate governance and compliance software, as well as highly secure board portals for the iPad and Windows devices, it has been the supplier of choice for company secretarial departments and boardrooms around the world.
BoardPad is the industry leading meeting and document collaboration solution that turns directors’ devices into easy-to-use digital board and meeting packs, accessible online or offline from any location.
Blueprint OneWorld is a web-based entity management, governance and compliance solution, allowing users to access and manage their corporate compliance data 24/7, anytime, anywhere.
The company’s commitment to providing a suite of highly secure and integrated solutions is the reason why many FTSE100, Fortune 500, EURONEXT 100, ASX 200, government organisations and public bodies trust it to manage their corporate information to deliver good governance across the board.
Stand A25
IDeaS
IDeaS Car Park Revenue Management System improves airport non-aeronautical revenues through the application of best-in-class analytics.
This automated revenue management software, an industry first, leverages accurate and dynamic forecasting methodology to provide occupancy and revenue forecasting, as well as demand-based pricing fully integrated with your online car park reservation system.
Through the application of best-in-class analytics, IDeaS Car Park RMS provides a graphical view of the business, and simplifies and automates tasks to allow focus on strategic initiatives that move the business forward.
- Accurately forecast parking business demand
- Determine correct pricing for your car parks
- Optimise demand and increase revenue
- Assess your car parks’ performance using analytics
- Clear view of your competitors’ positions
- Distribute your optimal car park prices and products in real time.
For more information about how IDeaS can support the growth of your parking revenue stream, stop by its stand at the ACI EUROPE General Assembly, Congress & Exhibition to learn more about this innovation.
Stand A18
Scarabee Aviation Group
Since 1988, the Scarabee Aviation Group designs, develops and manufactures solutions for passenger, baggage and security processes. Redefining airport processes has become its forte and makes it a distinctive partner for the aviation industry. Through unique technological innovations and attention to detail, its state-of-the-art airport solutions help airports and airlines to create a smooth and natural passenger flow. Scarabee solutions add something remarkable to aviation, making travelling a carefree and delightful passenger experience. The company receives continuous international media attention for introducing new standards worldwide. Signature solutions are achieved through its co-creation process by bringing together stakeholders, airports and airlines.
One of its newest solutions is the redefinition of the security checkpoint. Scarabee is renowned for the Amsterdam signature security checkpoints of which the pictures, design and artwork have gone viral. It is also introducing its new BagDrop Modular Compact unit, which is its modular and fully automated check-in solution. It has simple, intuitive interaction with the passenger, optimised passenger ergonomics and common-use mode that enables passengers of different airlines to utilise the same unit. Scarabee Aviation Group is expanding its solutions at leading airports worldwide.
Stand A14
Serva Transport Systems
Serva Transport Systems GmbH produces an automated parking system which increases the parking capacity in garages by up to 60%. Customers drop their cars in comfortable, bright and secure transfer stations at the entrance. From here, robot RAY™ takes over. With Serva, customers park right at their destination. The system can be planned in new buildings, as well as retrofitted in existing structures.
For almost a year now, customers at Düsseldorf Airport park their cars with RAY™ successfully. Mostly frequent travellers use the service to park right at the terminal without the tedious search for a parking spot. On the other hand, the car park operator benefits from 40% additional parking spots in a prime location.
Since early 2015 RAY™ is also in operation at the Audi factory in Ingolstadt. Here, RAY™ takes over the finished cars at the end of the production line and parks them, completely automated.
Stand A12
Travelex
Operating in over 100 international airports around the world, Travelex helps travellers receive world-class foreign exchange services, as well as improving airports’ overall revenue by providing Total Cash Management solutions.
It is constantly innovating to be the best-in-class from store design, promotions and customer service, to providing excellent experience to travellers and generating additional revenue to airports. Its ATMs deliver better value, holding up to four currencies tailored to meet airports’ needs and generate above-average revenue.
Travelex provides a great range of innovative products and services, such as pre-paid cards and VAT refunds to meet the ever-changing needs of international travellers and increase airport revenues through on the spot FX conversion. Providing FX online ordering options, it responds to the latest trends among customers and gives another chance to generate profits.
Through its effective staff management and modular stores, Travelex also optimises airports’ operational and capital expenditures.
Working with many leading airlines, duty free shops and retailers across the globe, Travelex effectively takes care of airports’ banking and cash solution needs. The company works closely with its partners to provide solutions that perfectly match their requirements.
For more information on how Travelex can help enhance your customers’ experience and generate additional revenue to your airport, meet it at the ACI General Assembly, Congress & Exhibition, where Travelex is Gold Sponsor.
Zodiac Arresting Systems
Zodiac Arresting Systems is recognised as the world’s leading manufacturer of military and commercial aircraft arresting systems. EMASMAX® is the latest, most durable version of Zodiac Arresting Systems’ field-proven EMAS, developed with and approved by the FAA. EMASMAX arrestor beds are composed of blocks of lightweight, crushable cellular cement material designed to safely stop aircraft that overshoot runways.
The EMAS predictably and reliably crushes under the weight of an aircraft, providing deceleration and a safe stop. It is FAA-accepted as an equivalent to a standard Runway End Safety Area and is an acceptable alternative for preventing overrun catastrophes at airports where runway end safety areas (RESA) do not exist or are impractical due to environmental or other issues.
There have been nine overruns into these arrestor beds at US airports by aircraft ranging from a Cessna Citation to a Boeing 747. The lives of 243 passengers and crew members have been saved, with no injuries of consequence, very little to no aircraft damage, and minimal service interruption.
EMAS installations worldwide have grown to 90 systems at 50 airports, including two each at Sichuan Province, China (2006); Madrid-Barajas, Spain (2007); Kristiansand, Norway (2012); and one at Taipei City, Taiwan (2011).
Stand A38
