On the occasion of the 7th ACI Annual Airport Economics & Finance Conference & Exhibition on 25-27 February in London, ACI EUROPE released a new analysis paper entitled Performance Management at European Airports.
The paper is intended to provide guidance for airports that wish to improve their own capabilities in this area. With this in mind, the paper contains an introduction to the discipline of airport performance management – as well as several airport case studies, which serve as examples of best practice in this field. The paper also outlines the tools and resources that ACI has on offer, to support and facilitate airports in their efforts.
Finally the paper provides an overview of the current state of Performance Management at European airports – based on a survey of airport performance management professionals, which ACI EUROPE undertook jointly with the University of Maastricht in the Netherlands. Responses came from 50 airports representing over 30% of European passenger traffic. As well as providing additional insights for airport members, the survey results underline the business transformation that the industry has undergone in recent years.
As well as guidance for airports to improve their performance, the paper provides an overview of the current state of Performance Management at European airports – based on a survey of airport performance management professionals. The survey provides additional insights for airport members, and its results underline the business transformation that the industry has undergone in recent years.
