AeroParker
AeroParker is a specialist pre-book and pay e-commerce platform for airports, including yield management which offers a direct channel through which to sell parking and ancillary products to passengers in advance, while building customer relationships for future commercial gain. It has 15 years’ experience delivering fantastic ROI results to a number of clients such as London Stansted, Manchester and Avinor airports. AeroParker is multilingual, and comes as standard with car park occupancy forecasting and dynamic pricing, a fully featured dashboard, CRM and advanced reporting. AeroParker integrates with any barrier system and merchant services.
Stand 6
Autogrill Group
Autogrill is the world’s leading provider of food & beverage services for travellers. Active in 30 countries with around 55,000 employees, it has over 4,500 points of sale in more than 1,000 locations, and operates prevalently under concession agreements in airports, on motorways and in railway stations – as well as at select shopping centres, trade fairs and cultural facilities. The company has a portfolio of over 250 international and local brands, managed directly or under license. Listed on the Milan Stock Exchange, Autogrill is indirectly controlled by Edizione S.r.l. – the financial arm of the Benetton family – with 50.1% of the share capital.
Cabeau
Cabeau knows how to make travel easy, and offers affordable luxury to all. Whether its award-winning memory foam Evolution Pillow or adjustable Midnight Magic Sleep Mask, Cabeau offers the most innovative neck pillows, comfort products, travel accessories, and on-the-go gear. It is a celebrated industry leader and a two-time winner of the ARC Best Inflight Product Award. Cabeau’s goal is to provide a comfortable and restful experience to commuters and jetsetters alike, transforming coach-class woes into a First-Class experience. Once you feel the difference, all your adventures will be in Cabeau comfort.
Stand 7
Coindrum
Coindrum offers an innovative customer service that is proven to directly increase the percentage of travellers that shop, creating an enormous opportunity for travel retailers to sell more without any risk or set up costs. It’s simple. Passengers are stuck with their coins – especially when travelling to countries with different currencies, but can now use Coindrum self-service machines to convert them into airport retail vouchers. It’s a win-win category growth opportunity whereby passengers outspend their vouchers by a significant multiple at the tills. Coindrum boosts the passenger-to-retail customer conversion rate – thus driving retailer and airport revenue – improves the passenger travel experience and has minimal risk, cost and effort – it is a fully serviced solution with no upfront investment from airports.
Stand 5
Comarch
Comarch is a manufacturer and integrator of IT solutions, which helps clients to achieve greater profitability, and advance in their specific sectors with a wide range of innovative products, solutions and services of the highest quality. Comarch has vast experience in the key sectors of telecommunications, finance, banking and insurance, services, public administration, industry, health, and the enterprises sector, through projects carried out for the largest Polish and international brands. Comarch has successfully completed 3,000 projects on five continents in over 40 countries, possesses 4,000 first-class professionals (programmers, computer scientists and economists) and graduates from the best Polish and foreign universities, as well as Custom Data Centres in Poland and Germany for the provision of services in many models, including SaaS and Managed Services.
Stand 3
Aislelabs
Aislelabs is a Toronto-based technology company with clients across the globe, and provides an advanced location-based marketing and analytics platform for airports, shopping malls, stadiums, and large retail stores. The core strength of Aislelabs is that it is an end-to-end solution that covers all aspects of location technology for airports, including: Passenger experience – central insights dashboard for understanding passenger behaviour; retail analytics – platform to understand and influence retail sales as impacted by passenger behaviour; iBeacon marketing – indoor location-based mobile marketing; and indoor navigation – accurate indoor positioning and mapping for mobile apps. Collectively, these technologies enable airport stakeholders to delight passengers by easily providing indoor wayfinding; to market intelligently; to monetise real estate; increase sales; and understand the passenger journey, getting visibility into the curb-to-gate journey of every passenger.
Stand 1
Coswell
Coswell is an Italian family-run group of companies, specialised in the manufacturing and distribution of body and oral care products, healthy foods, masstige and selective fragrances, skincare and cosmetics in the mass market, perfumeries and pharmacies. In 1991 the Eurocosmesi division was created to enter the selective perfumery market, and later Eurocosmesi acquired the skincare brand Transvital. Over the years, Eurocosmesi has enlarged its fine fragrances portfolio with ‘Made in Italy’ licenses such as Byblos, Canali and Renato Balestra and Italian historical fragrance Gandini. 2014 saw the major launches of Byblos Woman, Rockford Steampunk and Gandini Rose Peony, while in 2015 Eurocosmesi and Braccialini presents the launch of a partnership for the worldwide distribution of the Florentine Group’s new fragrance.
Stand 20
Enterprise Rent-A-Car
nown for its exceptionally low rates and outstanding customer service, Enterprise Rent-A-Car is a global branch network of neighbourhood locations and significant airport presence. Enterprise first expanded into Europe in the mid-1990s, in 1994 opening its first branch in the UK, where it now operates more than 400 branches. Through an unprecedented programme of global expansion, Enterprise now operates a European network with more than 200 airport locations alongside 800+ off-airport branches. In total the Enterprise Rent-A-Car network extends to 31 European countries and more than 70 worldwide.
What’s more, together with the other Enterprise Holdings rental brands, National Car Rental and Alamo Rent A Car, the group now gives customers access to an unrivalled number of locations through one recognisable network – Drive Alliance.
Stand 11
The Hershey Company
The Hershey Company, headquartered in Hershey, Pennsylvania, is a global confectionery leader known for bringing goodness to the world through its chocolate, sweets, mints and other great-tasting snacks. The company, which has more than 80 brands around the world that drive over $7.4 billion in annual revenues, includes such iconic names as Hershey’s, Reese’s, Hershey’s Kisses, Jolly Rancher and Ice Breakers. Hershey is focused on growing its presence in key international markets while continuing to build its competitive advantage in North America. At Hershey, goodness has always been about more than delicious products. For 120 years, it has been committed to good business by operating fairly, ethically and sustainably to make a positive impact on society. This means contributing to a better life for its employees, consumers, communities, and, ultimately, creating a bright future for children in need – a commitment exemplified by the Milton Hershey School.
Interlem Group
Interlem Group is a global company that combines the knowledge of business processes, the latest technology and its expertise to help and address key technological and processing challenges of its customer’s business for high performance. Its core competence lies in understanding complex technology issues, identifying clients’ needs and helping them overcome issues successfully. Over the years, Interlem has helped its clients to build agile and value-driven businesses that highlight its consulting capabilities. Interlem’s competence in the ‘full-stack’ of technology and experience in all areas of the business means that it has a deep knowledge and a value proposition of processes and applications. It believes in permanent updating, in solutions that fit the dynamic and complex contexts, and in new media and new approaches.
Stand 13
LS travel retail
Operating in 28 countries throughout Europe, North America, Asia and the Pacific, LS travel retail – a division of Lagardère Services – is a world leader in travel retail and duty free. It operates more than 3,200 stores across the world, including a presence at over 150 airports and 700 stations. It runs the largest international network of duty free and luxury, travel essentials and foodservice stores. LS travel retail’s aim is to be the preferred partner for airports and brands across the world, combining the best retail solutions and offering unique services to create environments that exceed travellers’ expectations. For any size and type of travel location, LS travel retail provides tailored retail solutions that drive sustainable revenue growth, and, as the customer always requires something more, something new, and something special, innovation is central to its offer.
Rituals
Rituals Home and Body Cosmetics is one of the fastest-growing beauty brands of its kind in Europe. It is the first brand in the world to combine home and body cosmetics, and its portfolio of unique products includes everything from luxury body and facial creams to precious mineral make-up. Rituals is available in stores and leading department stores in 25 countries worldwide, with a presence in Amsterdam, London, New York, Madrid, Barcelona, Berlin, Brussels, Lisbon, Sao Paulo and Stockholm. Within travel retail Rituals is present in a number of key global airports and onboard 50 of Europe’s luxury cruiseliners. Currently the brand operates four stand-alone stores, one airport spa and almost 100 shop-in-shops. It also features in more than 850 luxury boutique hotels and at leading chains, such as Radisson.
Subway
With more than 43,000 restaurants operating in over 110 countries – including 191 airport locations in 37 countries internationally – the SUBWAY restaurant chain is the largest restaurant chain in the world. Passengers and employees will enjoy the convenience of having delicious and nutritious food made fast, by a familiar brand name that they know and trust. SUBWAY restaurants have a great deal of flexibility with hours of operation, including 24 hour potential, to cater to the needs of ‘red-eye’ passengers and late-night employees. SUBWAY sandwiches are also easy for passengers to take along on flights, and provide healthier alternatives to greasy fast food.
Stand 8
Sunglass Hut
Sunglass Hut is a world leader in the specialty sunglass retail business, with more than 3,000 retail locations. With a reputation for carrying the most coveted luxury and premium brands, Sunglass Hut is the ultimate sunglasses shopping destination. The network stretches from Australia to the United States, South America to South Africa, and provides a seamless consumer experience including skilled store associates and comprehensive after-sales support.
Along with flagship locations in New York and Sydney, and a strong online presence, travel retail is a core channel for the Sunglass Hut brand. A proven retail concept, the brand’s airport locations generate exceptional sales productivity by offering all passengers a broad assortment of designer brands to meet their style and needs. In 2014, Sunglass Hut opened 31 new global locations taking the network to over 140 standalone stores and kiosks in airports worldwide including London Heathrow, Singapore Changi, Rome Fiumicino and Hong Kong. Sunglass Hut offers a flexible model for its airport operations, including directly operated stores, shops run by local affiliates, and partnerships with leading travel retail operators such as Dufry in Milan, LS travel retail in Rome, and WDFG in Dusseldorf. With a Sunglass Hut airport store opening every 12 days in 2014, the brand is seeking new leasing opportunities in travel retail as part of its ambitious expansion plan in 2015 and beyond.
Stand 12
Travelex
Travelex is the world’s largest foreign exchange specialist – online in 23 markets and with 1,500 stores and 1,250 ATMs across 29 countries at key airport, seaport, rail and tourist locations. Over 40% of travellers – 1.7 billion passengers a year – pass through airports where Travelex operates, including major gateways at Amsterdam, Beijing, Frankfurt, Hong Kong, London, Mumbai, New York, Paris, Sydney, Tokyo and Brazil. Every hour Travelex provides foreign currency to more than 2,000 customers. The Travelex Group also sources and distributes large quantities of foreign currency banknotes for customers including central banks and international financial institutions.
SwissCanonica
SwissCanonica Group has been involved in food & beverage outlets and airline catering at Geneva International Airport since 1948, where the quality of its services has led it to operate multiple points of sale. In 2013 SwissCanonica established two new F&B outlets at Basel-Mulhouse-Freiburg Airport, and it will open a new outlet in Dubai Airport in 2015. Whether under its own name or as a franchise, the group develops new airport catering and hotel concepts.
The array of brands it has developed allows the group to cover demand in all areas, from bars and shops to restaurants. It also manages a new hotel called SwissEver – the stylish new hotel located in the middle of one of Switzerland’s most beautiful areas. In 2011 Canonica opened its top-of-the-range chocolate
factory with its own laboratory and won the coveted first prize in the Geneva International Chocolate Fair.
JTI
Leading tobacco company JTI produces some of the world’s best-known tobacco brands including Camel, Winston and Mevius, and its products are distributed in more than 120 countries. It is a diverse company defined by its people; united in its goal of being the most successful and respected tobacco company in the world. JTI is achieving this through its integrity, its creative spirit, and by constantly challenging its standards. As a global leader in duty free, JTI continues to develop innovative solutions for an increasingly challenging market. Working closely with travel retail trade partners, JTI is helping airports around the world to design and create smoking lounges to cater for travellers.
Concessionaire Analyzer+
Airports can now better control, manage and boost non-aeronautical revenues with the innovative world-first Concessionaire Analyzer+ (CA+) – a web-based software application that enables airports to improve the entire non-aeronautical funnel – from sales data collection and BI reporting to contract and property management, as well as billing. CA+ seamlessly integrates into existing airport environments, collecting and storing non-aeronautical sales data in its secure database. It empowers airports to increase retail sales, expand profitably, protect revenues and Improve concessionaire relations. An extensive data management toolset is able to properly categorise sales data and derive reports against key metrics including assessment of spend by passenger, carrier, route, day, and time, providing a clear picture of patterns and trends. Its API allows connections to such systems as FIDS and AODBs for a 360-view, whilst its contract and property management modules not only cover the entire funnel management but also automate billing and reduce workload on airport commercial teams.
Stand 2
Wildstone Airports
Wildstone Airports has market-leading knowledge in media sales, new technology and media strategy within airport advertising, and provides its clients with unparalleled experience and impartial advice. It develops unique design-led and revolutionary digital advertising products, which maximise income from all media assets in the airport environment. Its understanding of the industry and use of the latest technologies across digital, mobile and e-commerce ensures that Wildstone Airports delivers the highest ROIs for its clients. Wildstone Airports’ services include due diligence, tender and transactional advice; portfolio development, design, planning and construction expertise; technology and innovation procurement; and asset management.
Stand 4
Walkbase
Walkbase is an indoor location and analytics platform for airports and retailers. Just like web analytics platforms have revolutionised the online experience, Walkbase provides the same level of personalisation to the real world, offering personalised location-based services through smartphone devices. Based on indoor location technology, the platform provides real-time analytics on passengers’ habits to create the most efficient and personalised travel experiences. It analyses passenger movements to predict crowding and queuing, as well as measuring the impact of airport layouts and gate changes. The cloud-based solution is based on WiFi and Bluetooth beacon technology, with patent-pending indoor positioning and industry-leading analytics.
Stand 9
