Eligible passengers entering the US – no pre-registration and no fee required – simply scan their passport at the kiosk and enter declaration information digitally, instead of filling out a declaration card. The kiosk prints a receipt, which passengers present to a US Customs and Border Protection (US CBP) official for verification. Eligible passengers include US and Canadian passport holders, and international travellers with Electronic System for Travel Authorisation (ESTA) approval.
Passengers can be cleared up to four times faster than those using the conventional process, and the US CBP primary inspection process is cut by 89%.
The results for early adopters are impressive. In the first 40 days of operation, Chicago O’Hare’s kiosk users took an average of just four minutes to proceed through customs, while non-kiosk users spent 38 minutes. Peak wait times were reduced by 33% for all passengers.
In under a year, more than 2.7 million travellers have used the system at YVR and six other airports that have installed BorderXpress systems – Chicago O’Hare and Midway airports, Montréal, New York JFK (Terminals 4 and 1), and Seattle.
A speedy border process that allows people to catch their connecting flights improves both the passenger’s experience and the airport’s reputation.